Erica Thomas Carr
Tomball,TX
Summary
Dynamic Store Manager with a proven track record at AM Retail Group, excelling in customer service and team leadership. Achieved significant sales growth through innovative merchandising and effective staff training. Skilled in inventory management and fostering a collaborative work environment, driving operational efficiency and enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Store Manager
AM Retail Group Karl Largerfeld
03.2026 - Current
- Led daily operations to enhance customer service and store efficiency.
- Trained and developed staff on product knowledge and sales techniques.
- Implemented visual merchandising standards to optimize product displays.
- Managed inventory control processes to minimize stock discrepancies.
- Analyzed sales data to inform strategic decision-making and promotions.
- Conducted regular staff performance evaluations to foster professional growth.
- Collaborated with marketing teams to execute local promotional events successfully.
- Oversaw compliance with company policies and safety regulations consistently.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
AM Retail Group DKNY
04.2024 - 03.2026
Store Manager
Perfumania
11.2020 - 04.2024
Store Manager
AM Retail Group Wilson’s’s Leather
01.2016 - 11.2019
Education
High School Diploma -
Spring High School
Spring, TX05.1993
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Inventory control
- Recruitment and hiring
- POS systems
- Goals and performance
- Team building and leadership
- Team motivation
- Recruiting and hiring
- Operations management
- Supply ordering
- Policies and procedures
- Store displays
- Staff supervision
- Staff management
- Sales expertise
- Employee scheduling
- Accurate cash handling
- Work Planning and Prioritization
- Opening and closing procedures
- Documentation and reporting
- Operations
- Team development
- Product merchandising
- Payroll management
- Bank deposit procedures
- Loss prevention
- Loss prevention procedures
- Performance reviews
- Sales coaching
- Merchandise planning
- Delegating work
Accomplishments
Won President Cup 3 years in a row at AM Retail
Timeline
Store Manager
AM Retail Group Karl Largerfeld
03.2026 - Current
Store Manager
AM Retail Group DKNY
04.2024 - 03.2026
Store Manager
Perfumania
11.2020 - 04.2024
Store Manager
AM Retail Group Wilson’s’s Leather
01.2016 - 11.2019
High School Diploma -
Spring High School