Summary
Overview
Work History
Education
Skills
Timeline
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Erica Thompson

Charlotte,NC

Summary

Capable server, passionate about serving customers well, while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in customer service based establishments.

Overview

5
5
years of professional experience

Work History

VIP Bartender

Tattoo N Booz
02.2021 - 12.2021
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Maintained impeccably clean, attractive and well-stocked bar area.

VIP Waitress

Monarch Nightclub
01.2020 - 01.2021
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

VIP Bartender

Party Animals Garage
09.2018 - 09.2019
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.

VIP Server

FLO Bar And Lounge
01.2017 - 10.2017
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Education

Associate of Arts - Cosmetology

Central Piedmont Community College
Charlotte, NC
06.2021

High School Diploma -

Harding University High School
Charlotte, NC
06.2013

Skills

  • Cash Handling Experience
  • Strong Communication Skills
  • Upselling Techniques Mastery
  • Attention to Detail
  • Multitasking Capabilities
  • Positive Attitude
  • Outstanding Customer Service
  • Menu Memorization
  • Interpersonal Communication
  • Bartending License
  • Responsible Serving
  • Age Identification and Compliance

Timeline

VIP Bartender

Tattoo N Booz
02.2021 - 12.2021

VIP Waitress

Monarch Nightclub
01.2020 - 01.2021

VIP Bartender

Party Animals Garage
09.2018 - 09.2019

VIP Server

FLO Bar And Lounge
01.2017 - 10.2017

Associate of Arts - Cosmetology

Central Piedmont Community College

High School Diploma -

Harding University High School

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Erica Thompson