Erica Thompson
Laurel,MD
Summary
To obtain on the job training to assist in the installation, repair and maintenance of various railroad signals, switches, grade crossing, track circuits, and support equipment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Transit Bus Operator
WMATA
11.2023 - 07.2024
- Maintained clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring comfortable and accessible transit experience for all riders.
Custodian
WMATA Metro
03.2020 - 11.2023
- Performed general cleaning specified areas to each specific facility's needs
- Conducted floor care including sweeping and mopping
- Handled general waste disposal
- Completed daily reports for work completed.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained well-organized supply closet for easy access to necessary tools.
Electrician Trainee (Part-time)
S&T ELECTRIC
10.2020 - 09.2023
- Assisted with installation of light fixtures, outlet, wiring and other maintenance needs in residential properties
- Utilized hand tools such as drills, wire strippers, pliers, levelers, and other various tools
- Inspected homes for electrical installation needs
- Completed appropriate documentation/reports for required state regulations.
- Bolstered company reputation through consistent delivery of high-quality work that met or exceeded client expectations.
- Increased productivity by consistently meeting deadlines while adhering to strict quality standards.
- Expertly utilized various tools such as multimeters, oscilloscopes, pliers, wire strippers, screwdrivers, drills, saws in daily tasks for precise results.
- Enhanced safety by diligently inspecting electrical systems and performing routine maintenance.
City Carrier
USPS
01.2020 - 03.2020
- Delivered mail to homes and businesses in cities, towns, and rural areas
- Traveled planned routes, collected and delivered mail, obtained signatures, and answered customer questions about postal regulations and services.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Planned and cased mail in sequence of delivery for designated route.
- Collaborated with fellow carriers to ensure consistent service quality across city.
- Delivered packages and mail to business and people in local area.
Carpet Cleaning Technician
Response Team 1
04.2017 - 01.2020
- Safely operated equipment such as vacuum cleaners, floor buffers, and carpet machines
- Trained others with proper usage
- Proactively identified and solved complex problems impacting operations management and business direction
- Scrubbed and cleaned bathroom fixtures and any part of customer's home to remove mildew, dirt, and mold
- Checked inventory for required supplies including making lists and documenting needed cleaning products
- Prepared and filed financial statements such as balance sheets and income statements.
- Utilized advanced equipment to effectively remove stains, dirt, allergens, and odors from carpets without causing damage.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Operated steam cleaners to vacuum rugs and remove loosened dirt.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.6800
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Cleaned and restored interiors of homes damaged by fire, water or smoke, using commercial cleaning equipment such as wet vacs and dehumidifier.
Warehouse Picker
Peapod - Hanover, MD
09.2016 - 04.2017
- Used RF scanner to pick items from bins and complete orders
- Operated powered lift trucks, floor sweepers, pallet jacks, and forklifts safely
- Prepared products for shipping according to company specifications.
- Used scanners to quickly locate and track items in warehouse.
- Collaborated with team members to achieve daily pick and pack goals.
- Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
- Enhanced warehouse efficiency by maintaining clean and organized work area, adhering to safety regulations.12
Data Entry Specialist
DataBank IMX LLC - Beltsville, MD
01.2011 - 08.2016
- Maintained records by creating monthly reports, closing terminated records, and performing chart audits
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Identified and corrected data entry errors to prevent duplication across systems
- Complied, sorted, and verified data against source documents
- Reduced physical documents storage by scanning and eliminating outdated records.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Compiled data and reviewed information for accuracy prior to input.
- Completed data entry tasks with accuracy and efficiency.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Education
HS Diploma -
Charles Herbert Flowers
Maryland05.2007
Skills
- Safe Driving
- Accident reporting
- Defensive Driving
- Vehicle Inspection
- Behavior Management
- Mobility support
References
References available upon request
Certification
- Licensed fork lift - 2 years
- Licensed cdl class B - 1 year
Timeline
Transit Bus Operator
WMATA
11.2023 - 07.2024
Electrician Trainee (Part-time)
S&T ELECTRIC
10.2020 - 09.2023
Custodian
WMATA Metro
03.2020 - 11.2023
City Carrier
USPS
01.2020 - 03.2020
Carpet Cleaning Technician
Response Team 1
04.2017 - 01.2020
Warehouse Picker
Peapod - Hanover, MD
09.2016 - 04.2017
Data Entry Specialist
DataBank IMX LLC - Beltsville, MD
01.2011 - 08.2016
HS Diploma -
Charles Herbert Flowers
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