ERICA THOMPSON
Knoxville,TN
Summary
Dedicated nursing professional with extensive experience in patient care coordination and healthcare management, specializing in support for individuals with physical, behavioral, intellectual, and developmental disabilities. Proven track record as a School Nurse and NICU Nurse, complemented by expertise in Home Care and Case Management as a Home Hospice Nurse. Recognized for strong clinical assessment abilities and patient advocacy while fostering team collaboration and mentoring new nursing staff. Proficient in navigating complex healthcare systems with exceptional communication skills and critical thinking, along with familiarity with MS Office applications.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Registered Nurse Case Manager
University of Tennessee Home Hospice
11.2025 - Current
- Collaborated with multidisciplinary teams to ensure effective symptom management and emotional support.
- Served as a liaison between patients, families, and healthcare providers to ensure seamless delivery of hospice services.
- Educated patients and families on disease processes, treatment options, and end-of-life care decisions.
- Coordinated comprehensive care plans for terminally ill patients to enhance quality of life.
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Conducted regular home visits to evaluate patient conditions and adjust care strategies.
School Nurse-RN
Knox County Schools
10.2015 - 11.2025
- Provide healthcare services to students, including first aid, chronic condition management, and medication administration.
- Supported students with physical, behavioral, intellectual, or developmental disabilities by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
- Oversaw health services for multiple schools as a district-wide float nurse and preceptor.
- Managed communicable disease control, immunization compliance, and student health records.
- Coordinated care with families, school staff, and external healthcare providers.
- Served as CPR instructor and provided health-related education to staff and families.
- Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
Neonatal ICU Staff Nurse-RN
University of Tennessee Medical Center
08.2003 - 11.2016
- Delivered comprehensive care to critically ill neonates, including assessments, medications, and life-support interventions.
- Managed complex patient cases involving life-threatening illnesses such as sepsis, respiratory distress syndrome, and congenital anomalies.
- Collaborated with multidisciplinary team to develop and implement individualized care plans for patients.
- Provided emotional support, education, and counseling to families facing challenging diagnosis.
- Responded rapidly to emergencies, demonstrating strong critical thinking and decision-making.
- Trained and mentored new NICU nurses on standards of care/protocols.
Med/Surg & Newborn Nursery Staff Nurse-RN
NorthCrest Medical Center
08.2000 - 08.2003
- Administered medications and monitored patient responses to treatments, ensuring adherence to care protocols.
- Collaborated with interdisciplinary teams to develop individualized care plans for diverse patient populations.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
Education
Bachelor of Science - Nursing
University of Tennessee
Knoxville05.2000
Skills
- Technological Proficiency/Microsoft Office
- Critical Thinking & Decision Making
- Adaptability and Problem Solving
- Patient Assessment and Care Planning
- Case Coordination and Patient Advocacy
- Team Collaboration and Staff Mentorship
- Individualized Healthcare Planning for Individuals with Physical, Behavioral, Intellectual, and Developmental Disabilities
- Homecare Management and Team-Based Care Experience
Accomplishments
Oversaw health services and supervised LPN's in multiple schools as a district-wide float nurse for Knox County Schools.
Served as a preceptor to multiple new-hire nurses at Knox County Schools and UT Medical Center.
Served as BLS Instructor for Knox County Schools.
Certification
TN Compact-RN: 129113
PROFESSIONAL DEVELOPMENT
- Preceptor
- BLS Instructor
- Previous American Association of Clinical Coders and Auditors CRN-C Certification
Timeline
Registered Nurse Case Manager
University of Tennessee Home Hospice
11.2025 - Current
School Nurse-RN
Knox County Schools
10.2015 - 11.2025
Neonatal ICU Staff Nurse-RN
University of Tennessee Medical Center
08.2003 - 11.2016
Med/Surg & Newborn Nursery Staff Nurse-RN
NorthCrest Medical Center
08.2000 - 08.2003
Bachelor of Science - Nursing
University of Tennessee