Erica Tibbs
Waldorf,MD
Summary
Current retail merchant seeking to transition into a career in the education field with Charles County Public Schools. Hoping to utilize current skills to become a great asset in teaching our youth.
Overview
14
14
years of professional experience
Work History
Merchant
Costco Wholesale Corp
12.2012 - Current
- Enhance customer experience by ensuring optimal stock levels and product availability across departments.
- Utilize excellent communication skills to resolve customer complaints promptly and professionally.
- Implement effective merchandising strategies to maximize sales and profitability.
- Manage inventory levels effectively, reducing overhead costs and minimizing waste.
- Maintain high level of store cleanliness and organization, ensuring pleasant shopping environment.
- Analyze sales data to identify underperforming products, making strategic decisions on inventory.
- Organize promotional events to increase store traffic and promote new products.
- Adapt quickly to changes that are necessary to meet corporate standards.
- Perform cash, card, and check transactions to complete customer purchases.
- Engage in friendly conversation with customer to better uncover individual needs.
- Stock merchandise, clearly labeling items, and arranging according to size or color.
- Listen to customer needs and desires to identify and recommend optimal products.
- Build customer loyalty and retention by delivering excellent shopping experiences.
- Open, shelve and merchandise new products in visually appealing and organized displays for optimal sales promotions.
- Provide exceptional services and pleasant shopping experiences to retail customers.
- Volunteer for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrap and box bakery department products.
Education
Bachelor of Science - Criminal Justice
Bowie State University
Bowie, MD12-2024
Skills
- Goal oriented
- Friendly and helpful
- Good time management
- Reliable and responsible
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking
- Organized
- Adaptability and flexibility
- Creative thinker
Timeline
Merchant
Costco Wholesale Corp
12.2012 - Current
Bachelor of Science - Criminal Justice
Bowie State University