Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ERICA TINEO CRUZ

Middletown

Summary

Proven leader in customer service, adept at resolving complex issues with a 98% satisfaction rate at Aramark. Fluent in two languages, demonstrating exceptional communication skills and empathy. Known for reliability and a strong work ethic, consistently exceeding team goals through effective leadership and integrity.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2
2
years of professional experience
2021
2021
years of post-secondary education

Work History

Quality customer support

GAL Manufacturing Company
The Bronx
06.2024 - Current
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Cashier/Customer Service Representative

Aramark
The Bronx
01.2024 - 06.2024
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Monitored self-checkout systems and provided help in resolving complex problems.

Education

Advanced English -

Universidad Nacional Evangelica UNEV
AV. Estrella Sadhala No. 202, Santiago
01.2022 - 12.2022

High School Diploma -

Liceo Ruben Dario
Altamira, Puerto Plata. DR

Skills

  • Customer Service
  • Work Ethic and Integrity
  • Patience and Empathy
  • Written and verbal communication
  • Bilingual
  • Reliable and Responsible
  • Team Leadership
  • Issue resolution
  • Product knowledge
  • Effective communication
  • Attention to detail
  • Problem solving
  • Decision-making
  • Quality assurance
  • Analytical and critical thinking

Languages

  • Spanish
  • English

Timeline

Quality customer support

GAL Manufacturing Company
06.2024 - Current

Cashier/Customer Service Representative

Aramark
01.2024 - 06.2024

Advanced English -

Universidad Nacional Evangelica UNEV
01.2022 - 12.2022

High School Diploma -

Liceo Ruben Dario

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ERICA TINEO CRUZ