Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

COOPER HEDRICK

Glendale,AZ

Summary

Friendly, reliable, and service-oriented professional with experience supporting guests, customers, and team members in fast-paced environments. Known for clear communication, strong attention to detail, and the ability to stay calm and helpful under pressure. Brings a customer-first mindset, excellent problem-solving skills, and a commitment to creating smooth, positive experiences for every person served. Seeking a front desk, guest services, or customer support role where professionalism and people skills are valued.

Overview

5
5
years of professional experience

Work History

Customer Support & Quality Associate

Western Container Corporation
Tolleson, USA
04.2025 - Current
  • Served as a primary point of contact for internal teams, ensuring smooth communication and quick resolution of issues.
  • Responded promptly to concerns, questions, and equipment alerts to prevent delays and maintain a positive experience for internal 'customers.'
  • Maintained organized documentation, logs, and reports to support accurate communication and workflow.
  • Collaborated with supervisors and coworkers to ensure expectations were met and service standards remained high.
  • Demonstrated professionalism, patience, and clarity when communicating with multiple departments.

Customer Service & Quality Technician

Ball Corporation
Goodyear, USA
01.2024 - 01.2025
  • Supported customer satisfaction by ensuring products met strict quality expectations and addressing issues quickly and professionally.
  • Used computer systems to track data, enter information accurately, and communicate updates to leadership.
  • Worked in a fast-paced environment requiring multitasking, attention to detail, and consistent communication.
  • Collaborated with cross-functional teams to maintain smooth operations and meet customer deadlines.

Frontline Operations Associate

Spantek
Hopkins, USA
01.2021 - 07.2023
  • Followed detailed instructions and communicated discrepancies to ensure customer needs were met accurately.
  • Assisted team members by providing updates, clarifying information, and helping resolve issues quickly.
  • Maintained a clean, organized, and welcoming workspace to support a positive environment for coworkers and visitors.
  • Demonstrated reliability, punctuality, and strong communication in a role requiring precision and teamwork.

Operations Support Associate

Phillips Medisize
Hudson, USA
04.2021 - 10.2021
  • Ensured accuracy and consistency in high-volume environments, supporting customer and patient safety.
  • Identified and corrected issues with professionalism and attention to detail.
  • Communicated effectively with team members to maintain smooth workflow and meet deadlines.
  • Demonstrated strong focus, patience, and care while reviewing thousands of units daily.

Education

High School Diploma -

Baldwin, WI

Skills

  • Customer service
  • Guest support
  • Front desk communication
  • Conflict resolution
  • De-escalation
  • Professional phone etiquette
  • Professional email etiquette
  • Accurate data entry
  • Recordkeeping
  • Multitasking
  • Problem-solving
  • Decision-making
  • Team collaboration
  • Reliability
  • Strong work ethic

References

Available upon request.

Timeline

Customer Support & Quality Associate

Western Container Corporation
04.2025 - Current

Customer Service & Quality Technician

Ball Corporation
01.2024 - 01.2025

Operations Support Associate

Phillips Medisize
04.2021 - 10.2021

Frontline Operations Associate

Spantek
01.2021 - 07.2023

High School Diploma -

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COOPER HEDRICK