Erica Tramonte
Sulphur,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Training Administrator/Coordinator
Recon Management Services
Sulphur, LA
09.2022 - Current
- Proactively supported unit operations day staff in completing the site procedure conversion process following the unexpected departure of a key training department employee, while successfully maintaining existing responsibilities and ensuring the on-time completion of over 1,000 procedures by year-end.
- Effectively manage multiple calendars for the training department
- Support onboarding of new employees
- Coordination of onboarding agendas for each new employee based on role
- Base work for site setup in new Everboarding app for streamlining the onboarding process
- Organize and schedule on-site and off-site trainings for staff members.
- Maintain accurate records of all trainings conducted.
- Analyze feedback from training participants and provide individual reports to instructors
- Prepare reports to track employee progress and recruitment needs for future training.
- Obtain, bind and organize manuals, guides and visual materials for development and training purposes.
- Coordination with vendors for desired training outcomes, fees or expenses.
- Schedule training classes for site and/or role specific needs
- Qualification exam proctoring
- Addition, removal and revisions to qualification exams in the LMS
- Record keeping in LMS as well as Microsoft Teams.
- Create and track purchase requisitions in SAP for the training department for various needs
- Served as a back-up to previous HSE Admin when needed
- Provide general administrative support the training department as well as other departments when needed
- Design forms and templates to streamline workflow processes within organization.
- Assist with budget preparation and tracking of expenses.
- Manage office supplies inventory and place orders when necessary.
- Prepare reports on various projects for management review.
- Implement filing systems to improve document organization and retrieval.
- Coordinate with IT department to resolve technical issues and maintain computer systems
- Assistance with updating site unit procedures to the new format
- Catering orders for various site needs
Branch Office Administrator
Edward Jones
Moss Bluff, LA
01.2018 - 07.2022
- Kept office supplies stocked and equipment in good working order.
- Answered customer questions, researched issues and directed visitors to correct office personnel.
- Created and managed effective promotions and events.
- Processed checks and updated accounts.
- Encouraged employee development through training and motivational strategies.
- Created effective relationships with clients by resolving customer concerns and securely handling large transactions.
- Designed sales and service strategies to improve revenue and retention.
- Assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance.
- Assessed current office procedures and implemented improvements, boosting productivity significantly.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Drove client retention and increased revenue by driving effective customer relationship management protocols.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client appointments.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to the back office (HR).
- Pleasantly responded to questions and remedied concerns quickly, resulting in an Outstanding score in overall performance evaluations.
- Prepared and disseminated public information.
- Generated invoices, processed checks and updated accounts.
- Produced letters, meeting notes, presentations, spreadsheets and other records.
- Encouraged employee development through training, coaching and motivational strategies.
- Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
- Directed facility and grounds maintenance.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Utilized active listening skills to quickly resolve problems and escalated larger issues to Financial Advisor.
CSR
Tower Loan
Alexandria, LA
06.2016 - 06.2017
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Mentored new employees on procedures and policies to maximize team performance.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Exceeded company productivity standards on consistent basis.
- Organized client contracts, records and reports to strengthen traceability.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Improved customer service wait times to mitigate complaints.
Lead Teacher
First Baptist Weekday Early Education Center
Oakdale, LA
09.2013 - 01.2015
- Maintained secure and disciplined classroom to provide positive learning environment.
- Organized activities to promote physical, mental and social development of each child.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Selected optimal curricula and planned daily lessons to meet needs of children with various developmental levels.
- Created various strategies to engage students and deliver enriching educational opportunities.
- Arranged classrooms to facilitate optimal education for student groups.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
- Communicated objectives for lessons, units and projects to students and parents.
- Coached new teachers on school guidelines to decrease training time and increase teacher success.
- Handled and resolved disciplinary issues according to district protocols.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Differentiated instruction according to student skill level.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Supervised students throughout day, both in classroom and outside during breaks.
ER Technician
Oakdale Community Hospital
Oakdale, LA
07.2013 - 09.2013
- Maintained appropriate inventory levels and replenished treatment areas.
- Applied and educated patients on orthopedic devices like crutch walking.
- Filled in for unit secretaries, preparing paperwork and obtaining payments when needed.
- Assisted with CPR and airway clearing procedures during emergencies.
- Stocked and replenished patient care areas with appropriate supplies.
- Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
- Adhered to local, state and federal guidelines and accrediting agency regulations.
- Coordinated with nurses to assess and prepare patients for tests and medical procedures.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
- Adhered to industry best practices, safety protocols and company policies.
- Collaborated with healthcare teams to determine needs and support daily objectives.
- Cleaned and stocked treatment rooms and surgical suites.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Assisted with safe patient transport, using manual lifting techniques and mobility aids.
Education
High School Diploma -
Oakdale High School
Oakdale, LA05.2013
Skills
- Multitasking and Prioritization
- Mail and Package Distribution
- Documentation and Recordkeeping
- Friendly and Relatable
- Goal Setting
- Relationship Building
- Diligent Follow Through
- Decision Making
- Complex Problem Solving
- Methodical and Organized
- Verbal and Written Communication
- Honesty and Integrity
- Microsoft Office, Excel, LMS-SuccessFactors (Learning Management System), SAP, Various Softwares
- Time Management
- Adaptable and Resilient
- Remote Work Coordination
- Office Management
- Budget tracking
- Calendar management/schedule coordination
- Team collaboration
- Materials preparation
- Customer Service
- Phone and Email Etiquette
- Confidence and Drive
- Attention to Detail
- Regulatory Compliance
- New hire on-boarding
- Eager to learn new skills
Accomplishments
- Consistently received recognition across the site as well as from corporate training instructors on work quality and attention to detail.
References
References available upon request.
Timeline
Training Administrator/Coordinator
Recon Management Services
09.2022 - Current
Branch Office Administrator
Edward Jones
01.2018 - 07.2022
CSR
Tower Loan
06.2016 - 06.2017
Lead Teacher
First Baptist Weekday Early Education Center
09.2013 - 01.2015
ER Technician
Oakdale Community Hospital
07.2013 - 09.2013
High School Diploma -
Oakdale High School