Erica Turner
Longview,WA
Summary
Dynamic and results-oriented professional with a proven track record in fundraising and client relations, demonstrated during my time at Journey Christian School. Leveraged exceptional team leadership and problem-solving aptitude to boost fundraising efforts significantly and enhance community engagement. Known for adaptability and professionalism, I excel in fast-paced environments, consistently delivering high-quality outcomes.
Overview
6
6
years of professional experience
Work History
Volunteer
Journey Christian School
Kelso, WA
10.2022 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
Delivery Driver
Uber Eats
Longview, WA
04.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Sole Proprietor
Self
Longview, WA
11.2018 - 11.2019
- Consulted with customers to assess needs and propose optimal solutions.
- Developed strong professional relationships with clients, leading to repeat business and referrals.
- Built a solid reputation in the industry through consistent delivery of excellent workmanship and professionalism.
- Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.
- Increased client satisfaction by delivering high-quality products and services tailored to individual needs.
- Provided exceptional customer service by promptly addressing concerns or issues raised by clients.
- Entered income and expense details into business databases to track purchases and address variances.
- Implemented marketing strategies that effectively promoted services and attracted new clients.
- Managed all financial aspects of the business, including invoicing, budgeting, and tax preparation.
- Conducted thorough market research to identify new opportunities for growth and expansion.
- Negotiated contracts with vendors and suppliers, ensuring favorable terms for the business.
Education
GED - High School
WNMU
Silver City, NM06.2001
Skills
- Fundraising
- Client relations strength
- Administrative tasks
- Recordkeeping
- Budgeting and finance
- Fundraising expertise
- Record preparation
- Service referrals
- Multitasking
- Reliability
- Adaptability
- Public Speaking
- Emotional awareness
- Team building
- Time management abilities
- Problem-solving abilities
- Event Planning
- Conflict Resolution
- Administration and management
- Staff education and training
- Documentation proficiency
- Professionalism
- Problem-solving aptitude
- Team Leadership
Timeline
Volunteer
Journey Christian School
10.2022 - Current
Delivery Driver
Uber Eats
04.2021 - Current
Sole Proprietor
Self
11.2018 - 11.2019
GED - High School
WNMU