Erica Turner
Lexington Park,MD
Summary
Operations Team Leader experienced in project scheduling, team supervision, and business process improvement. Delivered consistent results through effective meeting facilitation, documentation management, and stakeholder coordination. Focused on enhancing workflow and supporting compliance to ensure projects remain aligned and progress smoothly.
Overview
9
9
years of professional experience
Work History
Project Support Analyst
Tekla Research, Inc.
07.2026 - Current
- Coordinated project support tasks, maintaining accurate records and tracking action items for assigned workstreams.
- Prepared routine status updates, consolidating inputs from stakeholders into clear project documentation.
- Assisted with schedule tracking, monitoring milestones and flagging upcoming deliverables for review.
- Reviewed data entries for completeness, improving consistency across project files and reports.
- Communicated task dependencies, helping teams align priorities and resolve routine issues quickly.
- Organized meeting materials and minutes, capturing decisions and follow-up actions for project teams.
- Updated spreadsheets and tracking logs, ensuring current information supported daily project decisions.
- Assisted with DTS travel orders and vouchers
Operations Team Lead
PSI Pax
06.2019 - 06.2026
- Led daily operations workflow, aligning team priorities with service requirements and compliance standards.
- Streamlined process handoffs, reducing delays and improving accuracy across recurring operational activities.
- Supervised staff performance, providing coaching, feedback, and task coordination to maintain consistent output.
- Monitored reporting, logs, and documentation to support audit readiness and issue resolution.
- Coordinated scheduling, resource allocation, and task assignments to sustain workload balance.
- Trained new employees on company policies, procedures, and best practices to facilitate their rapid integration into the team.
- Led a team of professionals to achieve project goals on time and within budget constraints.
- Conducted regular performance evaluations, providing constructive feedback to promote professional growth within the team.
- Assisted upper management in developing long-term strategic plans for departmental growth and success.
- Trained and guided team members to maintain high productivity and performance metrics.
Administrative Assistant
IET Corporation
07.2017 - 06.2019
- Coordinated executive calendars, meetings, and travel arrangements with accuracy and discretion.
- Managed correspondence, phone inquiries, and office communications to support daily operations.
- Prepared reports, presentations, and meeting materials using Microsoft Office.
- Maintained filing systems, records, and confidential documents for easy retrieval and compliance.
- Tracked purchase orders, invoices, and vendor requests to support smooth administrative workflow.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
Education
High School Diploma -
Leonardtown High School
Leonardtown, MDSkills
- Project scheduling
- Requirements gathering
- Documentation management
- Business process mapping
- Cross-functional coordination
- Meeting facilitation
- Teamwork and collaboration
Timeline
Project Support Analyst
Tekla Research, Inc.
07.2026 - Current
Operations Team Lead
PSI Pax
06.2019 - 06.2026
Administrative Assistant
IET Corporation
07.2017 - 06.2019
High School Diploma -
Leonardtown High School