Erica Tyroum
Tacoma
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
28
28
years of professional experience
Work History
Excise Tax Examiner 1
Department of Revenue Washington State
01.2024 - Current
- Determine proper ownership of funds and facilitate payment or denial of a claim using supporting documentation.
- Analyze and review claims using specialized investigative tools and identifying techniques to detect possible discrepancies, fraud, or collusion by claimants as well as to determine ownership.
- Assist customers with Agency online services and applications.
- Communicate clearly and effectively in writing and verbally.
- Use independent judgement to accomplish assignments.
- Answer customer phone calls and reply to web messages regarding Unclaimed Property.
School Bus Operator
Franklin Pierce School District
06.2023 - 12.2023
- Operates a school bus to transport students safely to and from school
- Maintains and inspects all safety equipment in accordance with the laws of Washington State
- Complete daily logs, forms and records as required by law and school policies
Licensing Services Representative
Department of Licensing Washington State
02.2023 - 04.2023
- Verify authenticity of documents, and evaluate information to issue driver licenses, identification cards, and instruction permits
- Also perform any other licensing functions in compliance with current laws, regulations and procedures
- Perform final review of all enhanced driver license or ID card applications to determine applicants' eligibility
- Collect all DOL licensing fees
Senior Shift Manager
Emerald Queen Casino
08.1999 - 12.2020
- Company Overview: Tribal Lottery & Cage
- Directed and Supervised all Tribal Lottery and Cash Cage personnel on assigned shifts
- Assisted the HR Department with the hiring and training of all employees
- Handled slot machine malfunctions, customer complaints, and player services
- Approved all jackpots, cash fills, and revenue drops
- Scheduled employees on the casino floor, and provided break schedules
- Ensured that employees stayed on task, and maintained excellent customer service at all times
- Tribal Lottery & Cage
Assistant Keno Director
Emerald Queen Casino
12.1996 - 08.1999
- Directed and Supervised all Keno personnel on assigned shifts
- Assisted the HR Department with the hiring and training of all employees
- Worked with vendors to maintain all Keno equipment and supplies
- Approved all jackpot payouts, cash fills, and revenue drops to the Cash Cage
- Reconciled employees' banks at the end of their shifts to check for variances
- Handled all customer complaints
Education
Commercial Driver License - Class B Passenger and School Bus Endorsement
12.2024
CPR/BLS Certification -
Cascade Training
Tacoma, WA09.2022
Associate of Arts Degree -
Pierce College
Lakewood, WA08.2022
Skills
- Customer service
- Cash handling
- Management
- Staff training
- Account reconciliation
- Payment processing
- Accounting principles
- Verbal and written communication
- Research and documentation
- Regulations and compliance
Timeline
Excise Tax Examiner 1
Department of Revenue Washington State
01.2024 - Current
School Bus Operator
Franklin Pierce School District
06.2023 - 12.2023
Licensing Services Representative
Department of Licensing Washington State
02.2023 - 04.2023
Senior Shift Manager
Emerald Queen Casino
08.1999 - 12.2020
Assistant Keno Director
Emerald Queen Casino
12.1996 - 08.1999
CPR/BLS Certification -
Cascade Training
Associate of Arts Degree -
Pierce College
Commercial Driver License - Class B Passenger and School Bus Endorsement
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