Erica Uribe

* Answered multiple phone calls, scheduled appointments, answered general questions using customer service, and bilingual skills to achieve customer satisfaction

* Kept track of office inventory by making orders of the materials necessary to make the team success

* Developed several reports using complex Excel formulas, analyzing numerous data points, as well as design professional PowerPoint presentations

* Directing visitors to the correct department

• Supported successful promotional events with meticulous organization and coordination skills
• Conducted numerous clerical duties, including call screening, message taking, operating standard office equipment , data entry, and word processing
• Confirmed appointments, communicated with clients, and updated client records
• Answered phone promptly and directed incoming calls to correct offices.

* Interacted with customers by using bilingual and customer service skills to answer inquiries and provide high-quality service

* Routed correspondence to facilitate timely communication between team members, customers, and vendors

* Responded to incoming emails with professionalism and courtesy

* Organized team workload and prioritized tasks to streamline office functions in a dead-line environment

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
• Facilitated sales of insurance products and services
• Ensured accurate record-keeping with diligent data entry and database management for vital company information
• Provided professional and expedient investigative services as requested by clients to detect any misconduct involving all parties