Hadassah Severo
Tulsa
Summary
Dynamic professional with a proven track record at Christian Family Institute, excelling in appointment scheduling and administrative support. Recognized for building strong relationships and enhancing client experiences. Skilled in managing confidential information and streamlining processes, contributing to improved office efficiency and client satisfaction. Committed to fostering positive interactions and emotional support.
Overview
6
6
years of professional experience
Work History
Receptionist
Christian Family Institute
04.2024 - 08.2025
- Managed front desk operations, providing exceptional customer service to clients and visitors.
- Coordinated appointment scheduling and maintained accurate records in electronic systems.
- Assisted with client intake processes, ensuring confidentiality and compliance with organizational protocols.
- Handled incoming calls and correspondence, directing inquiries to appropriate staff members efficiently.
- Maintained daily appointment schedules for 15-20 counselors
- Conducted patient scheduling, registration and data entry for over 250 counseling patients, updated records and insured compliance with HIPAA.
- Processed up to 50 inbound phone inquiries per day and addressed client queries, following proper phone etiquette.
- Streamlined check-in processes, improving overall efficiency during peak hours significantly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Private Nanny
Self Employed
01.2023 - 11.2023
- Developed engaging educational activities to stimulate cognitive growth and creativity.
- Managed daily schedules, ensuring timely completion of tasks and appointments.
- Implemented effective behavior management techniques to promote positive interactions.
- Coordinated meal planning to accommodate dietary restrictions and preferences.
- Maintained open communication with parents regarding child development and progress.
- Provided transportation for extracurricular activities, enhancing social engagement opportunities.
- Fostered a safe and nurturing environment, prioritizing physical and emotional well-being.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Provided safe transportation to and from school, extracurricular activities, and other events.
- Taught children everyday skills and language.
Sales Associate
Loft Ann Taylor
11.2020 - 02.2022
- Collaborated with team members to achieve store sales goals and improve overall performance.
- Participated in inventory management tasks, including restocking shelves and conducting stock counts.
- Adapted quickly to changing priorities in fast-paced retail environment, demonstrating flexibility and reliability.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Lead
Loft Ann Taylor
09.2021 - 12.2021
- Executed daily visual merchandising strategies to enhance store aesthetics and drive sales.
- Fostered positive customer relationships, resulting in increased loyalty and repeat business.
- Performed all things that sales associates perform, while also completing sales reports and other administrative tasks
- Handled daily company deposits and biweekly mailing of said deposits
- Actively stayed informed about latest sales offerings and loyalty programs
- Managed inventory levels, conducted stock assessments, and ensured accurate product displays.
Sales Associate
Gap
08.2019 - 10.2019
- Assisted customers in selecting merchandise and provided exceptional service to enhance shopping experience.
- Maintained knowledge of current sales promotions and product features to effectively communicate with customers.
- Organized merchandise displays to ensure an appealing and efficient shopping environment.
- Processed transactions accurately using point-of-sale systems, ensuring prompt customer service.
- Handled customer inquiries and resolved issues promptly, contributing to positive customer experiences.
Education
High School Diploma -
Victory Christian School
Tulsa, OK05-2020
Skills
- Organization skills
- Appointment scheduling
- Administrative support
- Phone etiquette
- Driven work ethic
- Relationship building
- Reading and storytelling
- Positive reinforcement
- Emotional support
- Behavior modeling
- School-age child care
- Behavior management techniques
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
Sign Language
Elementary
Timeline
Receptionist
Christian Family Institute
04.2024 - 08.2025
Private Nanny
Self Employed
01.2023 - 11.2023
Sales Lead
Loft Ann Taylor
09.2021 - 12.2021
Sales Associate
Loft Ann Taylor
11.2020 - 02.2022
Sales Associate
Gap
08.2019 - 10.2019
High School Diploma -
Victory Christian School