Erica Vallejo
Fort Myers,FL
Summary
Ophthalmic Technician with expertise in ophthalmic procedures and patient education. Proficient in patient record management and performing comprehensive exams to enhance patient care and outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Ophthalmic Technician
Collins Vision
Fort Myers, Florida
01.2022 - 03.2025
- Educated patients on eye care, procedures, and post-operative instructions.
- Obtained and recorded patient medical history and operated ophthalmic equipment.
- Applied eye drops and medications as prescribed by the ophthalmologist.
- Maintained accurate patient records and updated electronic health information systems.
- Maintained cleanliness of exam rooms before each appointment is scheduled.
- Performed comprehensive ophthalmic exams, including visual acuity, refraction, intraocular pressure measurements and slit lamp biomicroscopy.
Customer Service Representative
Alorica
Fort Myers, Florida
07.2019 - 12.2021
- Managed high call volumes while maintaining quality standards.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Developed effective working relationships with team members across multiple departments.
Education
High School Diploma -
Dunbar High School
Fort Myers, FL05-2019
Some College (No Degree) - Paraoptometric
Cape Coral Technical College
Cape Coral, FLSkills
- Ophthalmic procedures
- Patient education
- Patient record management
- Refraction assessment
- Optical imaging
- Attention to detail
- Time management
Certification
- Certified Paraoptometric Assistant (Oct 2021 - Oct 2024)
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
More About Me
- I am currently a stay at home mom to a 2 year old babygirl.
- I enjoy spending time by the beach.
- I love a good book but also enjoy spending my time with family and friends.
Timeline
Certified Ophthalmic Technician
Collins Vision
01.2022 - 03.2025
Customer Service Representative
Alorica
07.2019 - 12.2021
High School Diploma -
Dunbar High School
Some College (No Degree) - Paraoptometric
Cape Coral Technical College
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