Erica Vitaletti
Scranton,PA
Summary
Dynamic leader with a proven track record at National Bakery, adept in driving growth and streamlining sales processes. Skilled in customer engagement and sales strategy development, I excel in building relationships, My approach has consistently resulted in increased efficiency, customer satisfaction, and business expansion. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
2011
2011
years of professional experience
Work History
Assisted in the Operation of National Bakery
National Bakery-Family Owned
- Drove company growth by identifying new business opportunities and capitalizing on them effectively.
- Streamlined sales processes to improve efficiency and better serve customers'' needs.
- Championed process improvements that reduced overhead costs without compromising overall business objectives.
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
- Trained and developed exceptional sales leaders.
- Built relationships with customers and community to establish long-term business growth.
- Implemented systems and procedures to increase sales.
Owner and Operator of Fratelli's Pizza and Pasta
Self-employeed
04.1995 - 12.2010
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Intensive Case Manager
Scranton Counseling Center
09.1992 - 03.1997
- Coordinated interdisciplinary teams comprised of medical professionals, social workers and educators to address each client's unique needs holistically.
- Ensured continuity of care during crisis situations by coordinating emergency services, assessing risk factors, and creating safety plans for vulnerable clients.
- Prevented homelessness among at-risk individuals by connecting them with appropriate housing options and financial assistance programs.
- Conducted community outreach presentations to raise awareness of available services and forge partnerships with local organizations.
- Enhanced client outcomes by developing and implementing personalized case management plans.
- Improved community resources access for clients through effective collaboration with local service providers.
Education
Bachelor of Science - Health And Human Services
University of Scranton
Scranton, PASkills
- Customer Engagement
- Attention to Detail
- Multitasking
- Customer Complaint Resolution
- Relationship Management
- Teamwork and Collaboration
- Sales strategy development
- Excellent Communication
Timeline
Owner and Operator of Fratelli's Pizza and Pasta
Self-employeed
04.1995 - 12.2010
Intensive Case Manager
Scranton Counseling Center
09.1992 - 03.1997
Assisted in the Operation of National Bakery
National Bakery-Family Owned
Bachelor of Science - Health And Human Services
University of Scranton
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