Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ERICA VONA

Saint Augustine,FL

Summary

Seasoned Operations Manager and talented leader with 19+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

19
19
years of professional experience

Work History

Online Seller

Amazon Prime Products
02.2021 - Current
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Resolve customer disputes courteously to enhance customer satisfaction.
  • Created clear, precise and properly detailed product and service information on company website.
  • Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
  • Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
  • Collaborated with supply vendors and distributors to purchase supplies in bulk with favorable discounts.

Graphic Designer

Self Employed Services
11.2008 - Current
  • Developed creative design for print materials, brochures, banners, and signs.
  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Utilized Adobe Creative Suite and Microsoft Office Suite to develop creative designs.

General Manager of Operations

The UPS Store
11.2004 - Current
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Reinforced established quality control standards and followed procedures for optimal customer interactions.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Improved productivity while reducing staffing and operational costs by 68%
  • Developed initial sales roadmaps and market strategies to promote successful product launches.

Education

TUPPS Specific Training -

The UPS Store Certified Operator
Jacksonville, FL
2011

High School Diploma -

Allen D Nease Senior High School
Ponte Vedra, FL
1998

Skills

  • Certified Notary Public
  • Account management-receivable and payouts
  • Team Building
  • Budget Control
  • Problem Solving
  • Microsoft Office-Excel, Publisher, Word, Powerpoint
  • Graphic design
  • POS System Operations

Accomplishments

  • Former member of St Johns County Chamber of Commerce
  • Earned the “Customer Associate Excellence” Award in 2018 for highest recognized customer service accolade in the country

Timeline

Online Seller

Amazon Prime Products
02.2021 - Current

Graphic Designer

Self Employed Services
11.2008 - Current

General Manager of Operations

The UPS Store
11.2004 - Current

TUPPS Specific Training -

The UPS Store Certified Operator

High School Diploma -

Allen D Nease Senior High School
ERICA VONA