Erica Walker

• Managed high call volumes while providing exceptional customer support and maintaining professional.
• Handled escalated calls professionally, effectively resolving issues and ensuring client satisfaction at all times.
• Established trust with clients by accurately addressing their concerns and offering resolutions based on their needs.
• Mastered multiple systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
• Enhanced customer satisfaction by addressing and resolving inquiries in a timely manner.

• Followed safety regulations to maintain safe work environment.
• proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Assembled, sealed, and loaded packages into correct trucks.
• Used hand-held scanners and physical logs to accurately track item movements.

Contributed to achieving company objectives by consistently meeting or exceeding individual performance metrics.

• Completed all assigned tasks within targeted deadlines, keeping pace with demanding production schedules.
• Assisted in quality control efforts, ensuring each product met or exceeded company standards before shipment.
• Maintained strict adherence to safety guidelines, resulting in reduced accidents and injuries on the production floor.
• Upheld high cleanliness standards within the workspace, preventing contamination issues during product assembly.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Stocked, tagged and displayed merchandise as required.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.