Erica Ward
Elmira,NY
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
RN, Guthrie Robert Packer
Guthrie Robert Packer Hospital
07.2020 - Current
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Managed care from admission to discharge.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
Tax Preparer Specialist
H&r Block
01.2013 - Current
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Maintained compliance by adhering to current tax laws and regulations.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Assessed client tax situations to determine best filing options.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
Care partner, Packer
Guthrie Robert Packer Hospital
05.2019 - 07.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
Manager
H&R Block
01.2015 - 04.2020
- I managed 1 – 3 offices at a time
- I prepared taxes along with being a manager
- I was responsible for schedules, making sure employees' time was up to date, disciplinary, and office upkeep
- I managed anywhere from 15-25 people at any given time
- I also handled all client complaints.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Education
Doctorate - Nursing
Chamberlain University
Downers Grove, IL05.2025
MSN - Nursing
Chamberlain University
Downers Grove, IL10.2023
Bachelor of Science -
Elmira College
Elmira, NY05.2020
Associates -
Corning Community College
Corning, NY05.2015
Skills
- Pain Management
- EMR Systems
- Microsoft SharePoint
- Intakes and Discharges
- Clear Patient Communication
- Critical Thinking
- Delegation and Motivation
- Administer Medication
- Oncology
- Judgment and Decision-Making
- Gastrostomy Tube Care
- Patient Assessments
- Intravenous therapy
- Patient and family advocacy
Accomplishments
- Daisy Winner- April 2023
- Given multiple scholarships
- Nominated for Mable Lamberson award
Certification
- ANCC MedSurg Certified
- Chemo Certified
Timeline
RN, Guthrie Robert Packer
Guthrie Robert Packer Hospital
07.2020 - Current
Care partner, Packer
Guthrie Robert Packer Hospital
05.2019 - 07.2020
Manager
H&R Block
01.2015 - 04.2020
Tax Preparer Specialist
H&r Block
01.2013 - Current
Doctorate - Nursing
Chamberlain University
MSN - Nursing
Chamberlain University
Bachelor of Science -
Elmira College
Associates -
Corning Community College
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