Erica Warren
Detroit Lakes,MN
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
14
14
years of professional experience
Work History
Team Lead
Lakeshirts
04.2019 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Office Manager
McGinnis Auto
06.2013 - 12.2016
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Server
Fryn Pan
01.2010 - 05.2013
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Science - Human Services
Minnesota North
Virgina, MN05.2024
High School Diploma -
Waubun High School
Waubun05.2005
Skills
- Production Monitoring
- Schedule Management
- Regulatory Compliance
- Trend Tracking
- Performance Monitoring
- Quality Control
- Employee Evaluation
- Performance Improvement
- Workplace Safety
- Time management
- Conflict resolution
Timeline
Team Lead
Lakeshirts
04.2019 - Current
Office Manager
McGinnis Auto
06.2013 - 12.2016
Server
Fryn Pan
01.2010 - 05.2013
Associate of Science - Human Services
Minnesota North
High School Diploma -
Waubun High School