Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Erica Washington

West Palm Beach,FL

Summary

Dedicated Customer Service Representative with 10+ years of experience in various retail settings. Proven track record of job success and commitment to ultimate customer satisfaction. Highly organized, detail-oriented, and skilled in handling customer inquiries and transactions.

Overview

7
7
years of professional experience

Work History

Manager on Duty

Sanctuary Medicinals
West Palm Beach, FL
12.2022 - Current
  • Monitored staff performance and provided feedback to ensure quality customer service.
  • Ensured compliance with safety regulations, company policies, and procedures.
  • Trained new employees on job duties and company policies.
  • Resolved customer complaints in a professional manner.
  • Maintained inventory levels by ordering supplies as needed.
  • Audited cash registers at the end of each shift for accuracy.
  • Investigated incidents reported by customers or staff members.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Dispensary Associate

Trulieve
Lake Worth
08.2022 - Current
  • On boarded & delivered exceptional patient care to 160+ patients during peak times
  • Memorized over 80+ product items and help guide patients to their ideal experience
  • Managed the POS system and entered over 30+ orders per hour with zero errors
  • Maintained an organized, clean, professional work space and waiting area
  • Helped customers locate items within the store using the inventory system.
  • Assisted customers with selecting items and answering questions about products.
  • Encouraged customers to sign up for loyalty programs or store credit cards.

Independent Contractor

Instacart /Shipt Delivery
West Palm Beach
01.2018 - Current
  • Coordinated timely fulfillment of 20+ orders per day, coordinating complex delivery logistics and scheduling
  • Provided exceptional customer service that resulted in being awarded employee of the month three times
  • Upheld all local Covid-19 safety protocols including increased sanitation and following all mask policies
  • Focused, organized and dependable delivery driver with a great safety record and over 5 years experience driving for established companies

Education

Diploma -

Lake Worth Community HS
Lake Worth
06.1999

Skills

  • Critical Thinking Skills
  • Highly organized and efficient
  • Ability to Multitask
  • Communication Skills
  • Effective Time Management
  • Employee engagement
  • Staff Training and Development
  • Process Improvement
  • Inventory Control

References

References available upon request.

Timeline

Manager on Duty

Sanctuary Medicinals
12.2022 - Current

Dispensary Associate

Trulieve
08.2022 - Current

Independent Contractor

Instacart /Shipt Delivery
01.2018 - Current

Diploma -

Lake Worth Community HS

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Erica Washington