Justin Saunders
Chesapeake,VA
Summary
Dependable and adaptable worker with nearly 5 years of customer service experience. Provides an enjoyable customer experience through attention to detail and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager on Duty
George Mason University, Department of Recreation
Fairfax, VA
08.2023 - Current
- Ensured compliance with safety regulations, company policies, and procedures.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Trained new employees on job duties and company policies.
- Audited cash registers at the end of each shift for accuracy.
- Oversaw hiring process for new employees including conducting interviews.
- Conducted regular inspections of facilities to identify any potential hazards or maintenance needs.
- Interacted with customers regularly to ensure their needs were met.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Restaurant Server
Smokey Bones Bar & Fire Grill
Chesapeake, VA
02.2022 - 08.2022
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Assisted with stocking supplies such as napkins and silverware for dining areas.
- Processed payments from customers using cash registers or POS systems.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science - Undeclared, Engineering And Computer Sciences
George Mason University
Fairfax, VA05-2027
High School Diploma -
Deep Creek High School
Chesapeake, VA01-2022
Skills
- Problem-Solving
- Attention to Detail
- Analytical and Critical Thinking Skills
- Communication and Interpersonal Skills
- Operations Management
- Processes and procedures
Accomplishments
- Employee of the Semester (Spring 24)
Certification
- Red Cross, CPR/AED with First Aid
- HazComm Certified
- Bloodborne Pathogen Certified
Timeline
Manager on Duty
George Mason University, Department of Recreation
08.2023 - Current
Restaurant Server
Smokey Bones Bar & Fire Grill
02.2022 - 08.2022
- Red Cross, CPR/AED with First Aid
- HazComm Certified
- Bloodborne Pathogen Certified
Bachelor of Science - Undeclared, Engineering And Computer Sciences
George Mason University
High School Diploma -
Deep Creek High School
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