Erica Werner

Joined as Manager, Store Operations: Supporting 7 boutiques from Boston to NYC

New assignment of NYC boutiques in February 2023: Supporting 4 boutiques, inclusive of 3 Flagship stores

• Daily operations adherence for all processes and organization across the boutiques
• Conducted store evaluations quarterly to drive boutiques specific improvements
• Quarterbacked communication between stores and corporate leadership, as well as in region between cross functional partners
• Identified and worked to solve business opportunities to improve boutique operations. Focus on optimization of processes for growing size and complexity of large flagship boutiques.
• Cultivated positive rapport with store employees and leaders to boost company morale and promote employee retention.

• Traveled to 15-20 locations per month to manage each store and perform reviews to ensure each location as fully functional and operating effectively
• Supported store leaders to promote skill development, improve key performance metrics, and strengthen team morale
• Partnered with numerous company leaders, to work on continuous improvement projects, and develop plans for increased efficiency for inventory control
• Generated daily operational and sales reports for corrective action and improvement.

• Developed complete training program for all in-store employees; blending company goals, mission, values and development initiatives to deliver high-quality training
• Led peer-committee to successfully facilitate weekly training program classes.

• Managed omnichannel operations with responsibility for 2 flagship stores: in-store order pick up, ecommerce orders and inventory control
• Recruited, hired and trained over 200 team members on applications, processes, customer relations and customer service
• Led hiring, onboarding and training of new hires to fulfill business requirements. Managed strategy for performance evaluation, corrective action and disciplinary measures for team of 7 managers & 150+ employees
• Directed day-to-day operations through implementation of short-term and long-term strategies to achieve business plan and improve team member job satisfaction & productivity
• Promoted 7 team members into larger roles

• Recruited, hired, and trained employees for 2 Flagship store openings in Manhattan 2018-2020
• Mentored employees and trained on increasing sales, handling of complex issues and difficult customers
• Reviewed sales reports to enhance sales performance and improve product assortment
• Multi-divisional experience: Luxury Designer, Men's Beauty & Accessories, Women's Specialized & Apparel, Women's Shoes & Personal Styling