Open To Work
David Vicars
Operations Manager
Chicago,IL
Summary
Results-driven Senior Operations Leader with a strong foundation in logistics and process optimization. Effectively manages multi-site operations, implementing strategic initiatives that improve consistency and productivity. Cultivates cross-functional partnerships to address performance challenges and enhance operational outcomes in fast-paced settings.
Overview
22
22
years of professional experience
Work History
Senior Operations Leader / Market Operations Manager
Best Buy
Chicago, IL
10.2014 - Current
- Led operational performance across a 31-store market, overseeing execution of business, staffing, and operational objectives across multiple high-volume retail locations
- Managed and developed Operations Managers and Area Leaders, setting clear performance expectations and holding leaders accountable for results
- Drove implementation of process improvement and operational efficiency initiatives, improving consistency, execution, and productivity across the market
- Established and monitored KPIs across sales, operations, and merchandising, using data analysis to identify performance gaps and drive corrective actions
- Partnered with HR, Finance, Merchandising, Facilities, and Corporate Support teams to execute operational initiatives and resolve performance challenges
- Led workforce planning and execution strategies to ensure optimal staffing, scheduling, and operational coverage across locations
- Built structured coaching and feedback systems to improve leadership performance and drive accountability at all levels
- Delivered executive-level reporting and business reviews translating operational data into actionable insights and strategic recommendations
Store Operations Manager
Apple Inc.
02.2010 - 10.2014
- Led retail operations for high-volume store achieving 110%+ of sales targets consistently
- Recognized as Top 10% performer company-wide, with multiple awards for revenue growth, operational excellence, and customer experience (NPS)
- Managed, coached, and developed large teams to enhance performance and engagement in operational execution
- Drove performance improvements through coaching, accountability systems, and data-driven decision making
- Executed structured sales and service processes to improve customer experience and maintain operational efficiency
- Supported district and regional initiatives through training programs, operational execution, and business performance reporting
- Advanced through operations roles beginning in high-volume operational environments, building expertise in logistics, execution, and customer-facing operations
Retail Store Manager
Best Buy Inc
Sherman Oaks, California
05.2004 - 02.2010
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to enhance customer service skills.
- Developed and implemented merchandising strategies to optimize product visibility.
- Analyzed sales trends to adjust inventory levels and stock management.
- Oversaw financial management, including budgeting and expense control initiatives.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Ensured all safety protocols were followed at all times by staff members.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Executed merchandising strategies to support store sales growth.
Education
Bachelor of Science - Business Administration
University of California, Riverside
Riverside, CA05-2009
Bachelor of Science - Business Administration
The Ohio State University
Columbus, OH06-2008
Skills
- Fulfillment / Warehouse Operations Leadership
- Inbound / Outbound Operational Execution
- Lean / Continuous Improvement / Process Optimization
- KPI Development, Tracking & Accountability
- Safety, Quality & Operational Excellence
- Multi-Site / Network Operations Management
- Managing Managers (Ops & Area Leaders)
- Workforce Planning & Labor Optimization
- Cross-Functional Leadership (HR, Finance, Facilities, IT)
- Performance Management & Coaching Systems
- KPI Dashboards & Reporting
- CRM / Operational Tracking Systems
- Inventory & Merchandising Execution
- Workforce Management Systems
- Data Analysis for Operational Performance
Technical Operational Skills
- KPI Dashboards & Reporting
- CRM / Operational Tracking Systems
- Inventory & Merchandising Execution
- Workforce Management Systems
- Data Analysis for Operational Performance
Leadership Achievements
- Progressed from warehouse operations roles into senior multi-unit operations leadership across enterprise retail environments
- Led teams of up to 136 employees, including multi-layer leadership structures (managers and frontline teams)
- Developed and promoted 100+ employees into leadership and advanced roles
- Consistently improved team and operational performance by 8–12% quarterly through KPI management and coaching systems
- Selected as Visual Leadership Mentor supporting new store openings across Apple West Coast region
- Recognized for excellence in operational execution, workforce development, and performance improvement
- Strong track record of building high-performance cultures focused on accountability, efficiency, and continuous improvement
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$105000/yr - $200000/yrTimeline
Senior Operations Leader / Market Operations Manager
Best Buy
10.2014 - Current
Store Operations Manager
Apple Inc.
02.2010 - 10.2014
Retail Store Manager
Best Buy Inc
05.2004 - 02.2010
Bachelor of Science - Business Administration
University of California, Riverside
Bachelor of Science - Business Administration
The Ohio State University