Erica Wester

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Documented vital signs and health history for patients in clinic and hospital environments.

Responsible for performing multiple day-to-day administrative and clinical functions to support the operations of the office including greeting and checking in/checking out patients, verifying insurance coverage, reviewing patient registration, answering telephones, taking and returning messages, scheduling and/or confirming appointments. Rooms patients, collects vital signs and patient history, collects specimens and may administer injections and medications as directed by provider in addition to other clinical tasks. Serves as a liaison between providers, physician offices, medical facilities and customers. Submitted health insurance request for procedures and testing authorizations as well as enter referrals for patients to be able to see other specialist for continuing care.

• Directed patients to exam rooms, fielded questions and prepared for physician examinations.
• Sanitized, restocked and organized exam rooms and medical equipment.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Performed clerical duties, data entry, answering phones and filing.

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Mentored team members to enhance professional development and accountability in workplace.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

• Liaised with patients regarding medical records and answered questions pertaining to evaluations.
• Collaborated with healthcare providers and administrators in proper testing.
• Assisted in implementation of customized care plans, focusing on patient wellness and comfort.
• Performed patient work-ups and assisted in minor office procedures.