Erica Whetstone
Fountain Valley,CA
Summary
Dynamic and results-driven professional with extensive experience at Costco, excelling in staff supervision and complaint resolution. Proven track record in enhancing member satisfaction and operational efficiency. Skilled in cash counting and time management, consistently achieving productivity targets while delivering exceptional service in high-volume environments.
Overview
7
7
years of professional experience
Work History
Seasonal Front End Supervsior
Costco
10.2025 - Current
- Led front-end operations during peak periods; assigned registers, managed line flow,and adjusted coverage to maintain member service satisfaction.
- Responded to member concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Resolved member concerns at the registers including price checks, voids, etc while maintaining professionalism.
- Assisted with refunds/ returns and escalations ac, cording to company policy.-
- assisted with front end tasks such as organizing go-backs, running the Board, supporting the Board runner by answering key calls and handling member concerns.
Front End Assistant
Costco
02.2019 - Current
- Processed transactions quickly and accurately in a high volume environment; maintained strong cash handling practices and register accountability.
- Delivered consistent, friendly member service; handled questions and concerns efficiently.
- Worked the front and back of the carts to efficiently expedite the flow of members through the lines.
Education
High School Diploma -
Fountain Valley High School
Fountain Valley, CASkills
- Opening and closing procedures
- Time management
- Staff supervision
- Goals and performance
- Cash counting
- Complaint resolution
Timeline
Seasonal Front End Supervsior
Costco
10.2025 - Current
Front End Assistant
Costco
02.2019 - Current
High School Diploma -
Fountain Valley High School