Erica Whidbee
Newark,NJ
Summary
Professional logistics expert with strong focus on team collaboration and achieving results. Skilled in coordinating complex schedules, managing resources efficiently, and maintaining high operational standards. Known for reliability, adaptability, and effective communication in dynamic environments. Prepared to drive success and ensure smooth operations in fast-paced setting.
Overview
6
6
years of professional experience
Work History
Dispatch Supervisor
Do&Co Catering
07.2023 - 08.2024
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies while maintaining Compliance, fueling and maintenance
- Supervised team of over 150 employees, provided training focused on maximizing overall performance and Create, review, and update reports as necessary in our transportation databases
- Collaborated closely with other departments within the organization to optimize workflow processes across teams while Monitoring and tracked dispatch communication systems.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
Recruiting Administrative Assistant
MPOWER
02.2022 - 11.2022
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Operational Specialist
Security USA
05.2020 - 09.2022
- Oversaw administration and accuracy of all required reports and documentation
- Assisted in the creation and implementation of new Standard Operating Procedures (SOPs) while traveling from location to location as needed to monitor security operations (Transportation costs will be included in compensation package)
- Responded to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property
- Developed effective improvement plans in alignment with goals and specifications
Human resource Assistant/Recruitment Manager
Dutch X
11.2019 - 03.2021
- Built and strengthened successful relationships with external recruiters and agencies
- Communicated with potential hires to provide clarity on expected tasks, compensation and policies
- Utilized interview formats, including digital interview tools (Hirevue, Newton/Pay-cor), phone screenings and interviews
Call Center Agent
Municipal Credit Union
02.2019 - 08.2019
- Managed large amounts of inbound and outbound calls in timely manners
- Followed communication “scripts” when handling different topics
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Educated customers on company systems, form completion, and access to services
Education
Associate of Applied Science - Mental Health & Human Services
Kingsborough Community College
Brooklyn, NY06-2018
Skills
- Transportation coordination
- Attendance documentation
- Employee training
- Coaching and onboarding
- Positive communication skills
- Logistics management
- Logistics activities and coordination
- Data entry
- Workflow prioritization
- Adjusting routes
- Communication management
- Creative thinking
- CRM software
Awards
- Villa Award national society of leadership and success
- Bronze, Silver, Gold, and Platinum awards for highest departmental achievement
Timeline
Dispatch Supervisor
Do&Co Catering
07.2023 - 08.2024
Recruiting Administrative Assistant
MPOWER
02.2022 - 11.2022
Operational Specialist
Security USA
05.2020 - 09.2022
Human resource Assistant/Recruitment Manager
Dutch X
11.2019 - 03.2021
Call Center Agent
Municipal Credit Union
02.2019 - 08.2019
Associate of Applied Science - Mental Health & Human Services
Kingsborough Community College
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