Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Erica White

Sterling Heights,USA

Summary

I am a highly skilled professional with acute investigative, interviewing, and behavioral knowledge. I specialize in utilizing my Criminal Justice degree and adequate analytical skills to detect and curb fraudulent behavior: strong leadership, communication, and problem-solving skills. I can model high personal and professional standards. Demonstrated cultural sensitivity and the ability to work with a diverse population. I hold a high commitment to confidentiality and ethical practices.

Overview

13
13
years of professional experience

Work History

Adjunct Academy Trainer

Michigan Department of Corrections
01.2023 - Current
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.

Parole/Probation Agent

Michigan Department of Corrections
06.2017 - Current
  • Supervise and monitor the activities of and counsel offenders placed on probation
  • Interview offenders and their families, law enforcement agencies, employers, social agencies, and others to identify personal and social needs
  • Maintain case records, prepare reports, and conducts correspondence related to assignments
  • Visit offenders' homes, police, social agencies, places of employment, neighbors, and associates to observe and evaluate their adjustment and conformance with rules and regulations
  • Evaluate and prepare reports of offenders' behavior relative to community adjustment
  • Testify at administrative and judicial hearings regarding the behaviors and social adjustments of offenders
  • Prepare Presentence Investigation reports, highlighting family history, criminal history, and criminogenic needs

CPS Service Specialist

Department of Health and Human Services
03.2017 - 06.2017
  • The Services Specialist utilized child welfare practice skills to ensure children are protected from abuse and neglect. When child abuse or neglect is indicated, specialists work closely with families and the legal system toward a goal of reunification, independent living, or other permanent living situations.
  • Analyze clients’ circumstances, evaluate potential program eligibility, and recommend programs that would be most beneficial to the client.
  • Managing caseloads within the parameters established by supervision and management using independent judgment in prioritizing workflow to achieve daily, weekly and monthly goals.

Case Manager

Judson Center
10.2012 - 03.2017
  • Providing required information to assist in health navigation and care coordination, actively collecting data, and working with the whole family — encompassing their physical and behavioral health. Providing basic information to members/customers regarding claims benefits and promoting member satisfaction providing seamless service to ensure customer service goals and standards are met
  • Respond to crises on time and be succinct with documentation.
  • Determine the need for specific care and refer to the appropriate next-level advocate.
  • Assisting with coordinating services, being effective in crisis management, and successful in relationship-building with patients to ensure client service goals are met.

Education

Training - Sequential Intercept Model Mapping

Oakland Community Mental Health
Troy, MI
08-2025

Certificate - Health Care Services At MDOC

Community Mental Health
Troy, MI
07-2025

Certificate - Understanding The Felony Presentence Process

Community Mental Health
Troy, MI
06-2025

Certificate - An Overview of Services At The Michigan Department

Community Mental Health Oakland County
Troy, MI
05-2025

Bachelor of Science - Criminal Justice

University of Phoenix
Southfield, MI
08.2010

Skills

  • Microsoft Office Suite
  • Outlook
  • Bridges
  • OMNI
  • COMS
  • Compass
  • Electronic Proficiency
  • Cross-Functional Collaboration
  • Community Relations Building
  • Webinar Proficiency
  • MISACWIS
  • Structured Query
  • Creative problem solving
  • Planning and coordination
  • New hire training
  • Train-the-trainer
  • Group and individual instruction
  • Learning styles
  • Training material updates
  • Clear verbal communication
  • Training initiatives
  • Decision-making
  • Coaching and development
  • Critical thinking
  • Relationship building
  • Training material development
  • Clear communication
  • Employee relations
  • Training method development
  • Job skill building
  • Leadership development
  • Resource coordination
  • Program monitoring and tracking
  • Special needs clientele
  • Interpersonal communication

Accomplishments

  • Increased performance by leading three different specialized caseloads.
  • Recognized for 100% yearly audit compliance.
  • Managed logistics for colleague Veterans Day Recognition.

Affiliations

  • Epic Employee Engagement Team

Timeline

Adjunct Academy Trainer

Michigan Department of Corrections
01.2023 - Current

Parole/Probation Agent

Michigan Department of Corrections
06.2017 - Current

CPS Service Specialist

Department of Health and Human Services
03.2017 - 06.2017

Case Manager

Judson Center
10.2012 - 03.2017

Training - Sequential Intercept Model Mapping

Oakland Community Mental Health

Certificate - Health Care Services At MDOC

Community Mental Health

Certificate - Understanding The Felony Presentence Process

Community Mental Health

Certificate - An Overview of Services At The Michigan Department

Community Mental Health Oakland County

Bachelor of Science - Criminal Justice

University of Phoenix

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Erica White