Erica Wiggins
Sr. Analyst
Morrow,Georgia
Summary
Engaged leader with a passion for customer satisfaction and retention. Proficient in collecting, organizing, and communicating data analysis trends. Skilled at leading teams, managing projects, and developing solutions to complex business issues through effective action plans. Over 10 years of experience in leadership, ecommerce sales, strategy, vendor management, marketing, and retail knowledge. Committed to building strong relationships that enhance associate development and improve shopping experiences.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Sr. Analyst
Home Depot
11.2022 - Current
- Partners with stakeholders to build project plans that support strategic growth, drive incremental revenue, and improve the online experience to drive conversion
- Tracks content performance, digital asset management, assortment opportunities via regular reporting
- Lead presentations with stakeholders sharing project wins, analysis results, & gain alignment on future opportunities
- Collaborate with suppliers and cross-functional partners to manage content changes, SKU presentation, & brand content performance throughout the product’s lifecycle
- Provides on-site support for online retail product set-up, onboarding, and troubleshooting
- SAIM Squad leader in category development planning, providing key insights based on attributes, SEO, & sales data
- Mentored new analysts, fostering professional development while enhancing overall team performance.
Business Analyst
Home Depot
03.2021 - 10.2022
- Provide executive leadership with analytics and decision support presentations used for reorganization, consolidation, and mitigation strategy in driving conversion or online content optimization
- Manage projects with cross functional teams to automate manual processes, saving time, money, while decreasing errors
- Credited as a primary force behind a 10% decrease in Q&A for dimensions for Supplier
- Facilitate and present weekly, monthly, and quarterly business review meetings defining needs and solutions
- Support a vendor and multiple cross functional teams by raising awareness to customer shopping trends with analytics (Returns, pricing, uptick in Q&A, Negative reviews, Visitations declines, Inventory constraints, OOS)
Customer Service Supervisor
Home Depot
04.2019 - 02.2020
- Analyze data, reports, processes, trends to foster solutions for an effortless customer experience
- Implemented streamlining opportunities to provide service to internal and external customers
- Reduced workflow inconsistencies by recruiting and hiring and developing capable associates
- Professionally lead weekly team and monthly business reviews to strategize and gain alignment on performance improvement opportunities that identify customer pain points driving company growth
- Develop and motivate a team of over 20+ associates to perform within the top 30% of OCC network
- Build and maintain collaborative relationships with other cross functional partners, departments, and external partners
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
Education
BBA - Business-Concentration in Marketing
Strayer University
Morrow, GA 02.2024 - Current
Skills
- Manages complexity
- Optimizes work process
- Goal & results driven
- Strong oral & written communication
- Action & detail oriented
- Difficult conversations
- Cross functional collaboration
- Coaching & development
Accomplishments
- 2018 LEAD Alumni
- 2019 AEC Member
- 2019, 2020, 2023, 2024 VOA Captain
- 2X Mentor
- 45+ Homer Award Recipient
Systems
- Microsoft Suite
- SQL
- GBQ
- Quantum Metric
- Adobe
- Appen
- Tableau
- Brightedge
Timeline
BBA - Business-Concentration in Marketing
Strayer University
02.2024 - Current
Sr. Analyst
Home Depot
11.2022 - Current
Business Analyst
Home Depot
03.2021 - 10.2022
Customer Service Supervisor
Home Depot
04.2019 - 02.2020
Similar Profiles
SARAH MOREIRASARAH MOREIRA
District Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home DepotDistrict Hire Specialist Recruiter at HOME DEPOT POSITIONS, The Home Depot
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Jerimy SmithJerimy Smith
HDIS Senior Design Consultant at Home Depot Home ServicesHDIS Senior Design Consultant at Home Depot Home Services
DeMarius Holmes Jr.DeMarius Holmes Jr.
Order Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLCOrder Fulfillment Associate. Family Business Work at Home Depot. Holmes Home Repair LLC
Kailah CorneyKailah Corney
Barista/Gelato Maker at Voga Italian GelatoBarista/Gelato Maker at Voga Italian Gelato