Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
References
Timeline
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Erica Wilkerson

Erica Wilkerson

Georgetown,IN

Summary

With nearly a decade of experience in warranty work and customer service, I have developed a deep understanding of the industry and the importance of customer satisfaction. The time I have spent in this business has allowed me to amplify my skills and build a strong foundation in handling warranty claims and addressing client needs effectively.

This journey in the warranty sector has equipped me with valuable insights that I believe can play a crucial role in your company's future development. With a can-do attitude, adaptability to change, and knowledge, I am certain we can make a great team.

Overview

11
11
years of professional experience

Work History

Claims Specialist

Ironwood Warranty Group
- Current
  • Followed up with customers on unresolved issues
  • Reviewed insurance and claims documents to verify required information and secure any missing data for settlements
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures
  • Evaluated and settled complex insurance claims in strict timeframes
  • Communicated effectively with staff members of operations, finance and clinical departments
  • Checked documentation for accuracy and validity on updated systems
  • Processed and recorded new policies and claims

Claims Examiner

Ironwood Warranty Group
04.2023 - 08.2023
  • Researched claims and incident information to deliver solutions and resolve problems
  • Examined claims forms and other records to determine insurance coverage
  • Analyzed information gathered by investigation and reported findings and recommendations
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
  • Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors
  • Identified suspicious losses and contacted manager for investigative assistance
  • Established productive working relationships with public officials and law enforcement officers

HVAC Claims Examiner

AIG
10.2013 - 05.2022
  • Developed and implemented office policies and procedures to improve office efficiency and reduce costs.
  • Researched claims and incident information to deliver solutions and resolve problems
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability

Education

Associate of Arts - Business Administration and Applied Science

Ivy Tech Community College
Sellersburg, IN
12.2025

Skills

  • Documentation Review
  • Settlement determinations
  • Coverage assessments
  • Professionalism
  • Claims Investigation
  • Claims Processing
  • Compliance Management
  • Data Entry
  • Teamwork and Collaboration
  • Time Management
  • Reporting skills
  • Problem-solving aptitude

Leadership Experience

I have demonstrated leadership skills, no matter the role I take on. It is something that I take seriously, not only for myself but for my team. When I notice a team member need helps or is falling behind, it is second nature for me to assist where I am needed. Having the ability to multitask, be a listening ear when needed and problem solve when things gets escalated or confusion have helped me build my leadership skills along the way.

Communication Skills

Communication is key when it comes to teamwork. In my role as a claim examiner, or any role for that matter, professional communication in verbal or written form is essential to reaching the goal. Being precise, clear, professional, and respectful are all points I remind of myself when approaching a conversation.

References

Available upon request.

Timeline

Claims Examiner

Ironwood Warranty Group
04.2023 - 08.2023

HVAC Claims Examiner

AIG
10.2013 - 05.2022

Claims Specialist

Ironwood Warranty Group
- Current

Associate of Arts - Business Administration and Applied Science

Ivy Tech Community College

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Erica Wilkerson