Summary
Overview
Work History
Education
Skills
Timeline
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ERICA P. WILLIAMS

Lakeland,Florida

Summary

Experienced Loan Processor with over 10 years of experience in the mortgage industry. Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the Home loans mortgage standards and training in Underwriting. Motivated to learn, grow, and excel in the mortgage industry.

Overview

15
15
years of professional experience

Work History

Home Service Specialist II

Bank of America, First Mortgage
Tampa, Florida
01.2019 - Current

Accurate and timely processing of loan requests for FHA, Conventional, Refinance, Purchase, and New construction products.

  • Reviews closing disclosures, credit reports, assets, bank statements, and tax returns, pay stubs, and appraisals
  • SASE lending authority-Jr. Underwriter
  • Heavy direct customer contact with Loan officers, Underwriters and Closers.
  • Review and clear conditions within lending authority

Home Service Specialist II Home Equity

Bank of America
Tampa, Florida
01.2013 - 01.2019
  • Accurate and timely processing of loan requests.
  • Specialty team Texas.
  • Knowledge of guidelines and laws for the state of Texas.
  • Review credit reports, analyze multiple data sources and deliver status updates in a timely manner.
  • Complete review of Home Equity applications including verify/calculate income, reviews tax returns for personal and self-employed business income, review loans for regulatory and compliance, assist with escalations for complex applications.
  • Review of contingencies including appraisal, titles, flood, and hazardous insurance requirements.
  • Heavy direct customer contact while providing excellent customer service.

Home Service Specialist II First Mortgage

Bank of America
Tampa, Florida
01.2012 - 01.2013
  • Accurate and timely processing of loan requests.
  • Review credit reports, appraisals, titles, hazard, flood insurance.
  • SASE lending authority-Jr. Underwriter
  • Review credit reports, analyze multiple data sources and deliver status updates in a timely manner.
  • Heavy direct customer contact while providing excellent customer service.

Mortgage Loan Processor

Chase
01.2009 - 01.2012
  • Approved customers for trial and final modification payments.
  • Researched loans to ensure the customers received final documents in a timely manner.
  • Assist customers with the status updates on loan modifications, short sales, settlements, and deed -in-lieu.

Education

Associate of Science - Computer Programming And Analysis

ST. PETE COLLEGE

Skills

  • Microsoft Office including Word, Excel, Microsoft PowerPoint, and Outlook
  • Excellent customer service
  • Analytical skills
  • Organization and Time management
  • Verbal and written communication
  • Detail - oriented

Timeline

Home Service Specialist II

Bank of America, First Mortgage
01.2019 - Current

Home Service Specialist II Home Equity

Bank of America
01.2013 - 01.2019

Home Service Specialist II First Mortgage

Bank of America
01.2012 - 01.2013

Mortgage Loan Processor

Chase
01.2009 - 01.2012

Associate of Science - Computer Programming And Analysis

ST. PETE COLLEGE
ERICA P. WILLIAMS