Micro soft, Word, Word Excel
Erica Williams
Sales, Customer Service
Fort Worth,TX
Summary
Customer-oriented Retail Sales Associate with over 30 years of experience in Customer Service. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes. Outgoing Reservation Agent recognized for using up-selling techniques to maximize revenue in Retail industry. Adept at educating incoming guests of facility amenities and providing guidance on product knowledge and public venues. Ready to apply my Customer Service and Sales expertise and 30 years of experience.
Eligible and compassionate certified RDA Registered Dental Assistant with 1 years Oral Sterile Processing and 4 years' experience Dental Lab Technician Processor Fabricating implants, removable dentures. Also caring for patients and vulnerable adults. Friendly, patient, and flexible, plus OSHA and HIPAA compliant and CPR, AED Certified. Customer-oriented .
Overview
30
30
years of professional experience
1
1
year of post-secondary education
1
1
Certificate
Work History
PT-Call Center Reservations
American Airlines
2 2022 - Current
- Initiative-taking Airline Reservation Agent and customer service professional offering 15+ years' experience in sales and customer service
- Able to remain calm and level-headed when faced with distressed travelers
- Friendly nature and diligent attitude enabling the ability to meet any challenge in demanding environments.
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Developed strong relationships with clients, leading to repeat bookings and referrals.
- Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
Merchandising, Sales Support
Neiman Marcus Department Store
04.2017 - 02.2019
- Demonstrated effective critical thinking skills to promote brand
- Promote products to achieve goals by hosting store events
- Aid clients with a smile and listen to better help service them.
- Increased client satisfaction by providing tailored retail consulting services and identifying areas for improvement.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
- Boosted retail sales by implementing strategic marketing plans and promotional campaigns.
- Boosted customer satisfaction by implementing efficient retail strategies and streamlining store operations.
RDA, Dental Lab Technician
Affordable Dentures
02.2014 - 03.2017
- Supply support to dentists during root canals, extractions, and other dental procedures, including sterilizing instruments to prevent infection
- Create dental impressions, mix compounds in the laboratory, help with denture fittings, and support inventory levels for dental equipment and supplies.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
- Improved overall workflow efficiency through regular review and optimization of back-office procedures.
Account Sales Vendor
Neiman Marcus Department Store
03.2000 - 08.2012
- Sales support set up events to new advance promote products to the market
- Used strategies to build client relations by customer clientele gaining valuable business from earlier purchases and following up calls, reminders and warm welcomes and thank you cards.
- Answered questions and assisted customers with item selection and location.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
- Met sales goals by offering excellent customer service.
- Set up displays and signage to attract customers and boost sales.
- Boosted sales figures by identifying and capitalizing on emerging market trends.
Quality Assurance Medical Help Desk
Aegis Communications
06.1994 - 02.2000
- Listened to calls either recorded live or side-by-side aiding with feedback
- Encouraged good practices and discouraged bad calls to better service
- Demonstrated effective problem-solving skills promoting products help.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Current 2023 - Student CSPDT Sterile Processing Program -
Penn Foster College
(RDA) Registered Dental Assistant, CPR Certified, AED, Dental Replacement school - undefined
2013
No Degree - Health Science
DRTA Dental Assistant School
Richardson, TX 04.2013 - 10.2013
Skills
Reservation software knowledge
Patience and Tolerance
Upselling strategies
Accuracy and Precision
Customer Engagement
Telephone reservations
Call Control
Telephone reception
Phone Etiquette
International Travel
Reservation software
Travel Planning
Teamwork and Collaboration
Microsoft Office
Problem-Solving
Time Management
Timeline
Merchandising, Sales Support
Neiman Marcus Department Store
04.2017 - 02.2019
RDA, Dental Lab Technician
Affordable Dentures
02.2014 - 03.2017
No Degree - Health Science
DRTA Dental Assistant School
04.2013 - 10.2013
Account Sales Vendor
Neiman Marcus Department Store
03.2000 - 08.2012
Quality Assurance Medical Help Desk
Aegis Communications
06.1994 - 02.2000
PT-Call Center Reservations
American Airlines
2 2022 - Current
Current 2023 - Student CSPDT Sterile Processing Program -
Penn Foster College
(RDA) Registered Dental Assistant, CPR Certified, AED, Dental Replacement school - undefined
2013
Accomplishments
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Collaborated with team of [Number] in the development of [Project name].
Certification
RDA - Registered Dental Assistant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
Texas Dental Association
Work Preference
Work Type
Full TimeImportant To Me
Career advancementPersonal development programsFlexible work hoursWork from home optionHealthcare benefitsWork-life balanceCompany CultureTeam Building / Company RetreatsPaid time offQuote
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