Erica Williams
DAYTON
Summary
Professional with extensive experience in patient care and daily living assistance, adept at developing personalized care plans that enhance client satisfaction and engagement. Demonstrated ability to collaborate with interdisciplinary teams to implement effective behavioral management strategies, resulting in improved client outcomes. Proven track record in training and mentoring staff on best practices, contributing to team efficiency and operational cohesion. Skilled in monitoring client behaviors and maintaining accurate records, ensuring compliance with program standards and quality assurance protocols.
Overview
4
4
years of professional experience
2003
2003
years of post-secondary education
1
1
Certification
Work History
Direct Support Professional
Echoing Hills Residential Center
Moraine
05.2022 - Current
- Assisted individuals with daily living activities, fostering independence and enhancing overall quality of life.
- Developed personalized care plans, ensuring tailored support and improved client satisfaction and engagement.
- Collaborated with interdisciplinary teams to implement effective strategies for behavioral management and skill development.
- Trained and mentored new staff on best practices in direct support, improving team efficiency and cohesion.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
Dispatcher
Ohio Medical Transport
Moraine
03.2025 - 01.2026
- Coordinated daily transport schedules to optimize vehicle usage, ensuring timely patient transfers and reducing wait times.
- Managed communication between healthcare facilities and transport teams, enhancing information flow and operational efficiency.
- Monitored vehicle locations using GPS systems, facilitating quick response to emergency transport requests and improving service reliability.
- Assisted in training new dispatch staff on operational protocols, contributing to improved team performance and service delivery.
- Collaborated with healthcare providers to address transport issues, fostering strong relationships and enhancing overall service coordination.
- Assigned drivers to appropriate routes based on customer needs.
Program Manager
ViaQuest Behavioral Health
Vandalia
03.2023 - 04.2024
- Led strategic initiatives to enhance program delivery, resulting in improved client satisfaction and engagement levels.
- Developed and implemented comprehensive training programs for staff, fostering professional growth and operational efficiency.
- Collaborated with multidisciplinary teams to design and refine treatment plans, ensuring compliance with regulatory standards and best practices.
- Mentored junior staff members, providing guidance on project management best practices and fostering a culture of continuous improvement.
- Oversaw program compliance with requirements, schedule and budget.
- Conducted regular meetings with team members to review progress and address any issues or concerns arising from the program execution process.
Receptionist
Clearing Paths Therapeutic Services
Vandalia
02.2022 - 05.2023
- Managed front desk operations effectively, ensuring a welcoming environment for clients and visitors at all times.
- Coordinated appointment scheduling and maintained accurate records to optimize staff utilization and client flow.
- Implemented efficient communication processes with team members, enhancing collaboration and response times for client needs.
- Assisted in maintaining compliance with client confidentiality regulations, ensuring the highest standards of privacy and security.
- Supported billing and insurance verification processes, contributing to smoother financial operations and client satisfaction.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
Education
Dayton Christian
Dayton, OHSkills
- Patient care
- Behavior management
- Daily living assistance
- Care planning
- Program compliance
- Communication skills
- Crisis response
- Record keeping
- Medication reminders
- Client engagement
- Transport coordination
- Quality assurance
- Operational efficiency
Certification
- CPR
- Medication Administration
Timeline
Dispatcher
Ohio Medical Transport
03.2025 - 01.2026
Program Manager
ViaQuest Behavioral Health
03.2023 - 04.2024
Direct Support Professional
Echoing Hills Residential Center
05.2022 - Current
Receptionist
Clearing Paths Therapeutic Services
02.2022 - 05.2023
Dayton Christian