Erica Willsher
Clear Lake,IA
Summary
Effective communicator through in person, telephone, and online interactions with customers. Respectful and friendly professional with dynamic problem solving and customer service talents. Smart Sales Coordinator driving business opportunities with consistent follow up and positive engagement. Experience creating internal systems designed to mitigate losses and resolve issues quickly while maximizing customer satisfaction.
Overview
22
22
years of professional experience
Work History
Sales Coordinator
Pritchard Commerical
Clear Lake , IA
09.2019 - Current
- Managed and retained existing client accounts.
- Supported sales team members to drive growth and development.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Used video conferencing solutions to communicate and train personnel in remote offices.
- Maintained accurate records of sales activity and generated reports for management review.
- Processed orders received from customers within specified timelines.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Collaborated with internal teams such as marketing, finance and operations departments in order to ensure successful execution of projects from start to finish.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
Customer Service Representative
The Dimensional Group
Mason City, IA
10.2018 - 08.2019
- Provide primary customer support to internal and external customers
- Educated customers about product options to exceed their experience
- Primary data and order entry
- Followed up with customers ensuring their satisfaction with their purchases
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments
- Established strong business relationships and created a deadline-driven team
- Served multiple customers simultaneously in a stressful environment
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional products.
Customer Service Representative
Woodharbor Custom Cabinetry
Mason City, IA
05.2016 - 09.2018
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Check to ensure that appropriate changes were made to resolve customers' problems
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Refer unresolved customer grievances to designated departments for further investigation
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
- Collect and analyze production samples to evaluate quality
- Communicate quality control information to all relevant organizational departments, outside vendors, or contractors.
Line Worker
Winnebago Industries
Forest City, IA
10.2013 - 04.2016
- Responsible for achieving production requirements
- Ensured that all health and safety guidelines were followed
- Made sure that products were produced on time and are of good quality
- Monitored product standards and quality-control programs
- Tested products or for functionality or quality
- Responsible for the selection and maintenance of equipment
- Member of the Lean Committee Member of the Winnebago Ambassadors Received and correctly processed both written and verbal instructions, prints and work orders
- Obtained appropriate tooling and fixtures
- Verified part numbers and placed parts in appropriate shipping containers
- Recognized and reported defective material and equipment to shift supervisor
- Closely inspected parts to ensure they were clean and free of contaminants
- Correctly and safely used a variety of hand tools, saws and cutting equipment to carry out job duties.
Bartender/Waitress
Rookies Incorporation
Clear Lake, IA
09.2012 - 05.2013
- Answered telephone calls and responded to inquiries
- Assigned patrons to tables suitable for their needs and according to rotation
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity
- Assisted clients in understanding their available options
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Effectively communicated with other employees and upper management to ensure complete care of customers
- Evaluated the customers' needs and provided service options to meet their requirements.
Store Manager
Michigan Sporting Goods Distributors Incorporation
Grand Rapids, MI
10.2010 - 06.2012
- Interviewed job candidates and made staffing decisions
- Counted cash drawers and made bank deposits
- Assigned employees to specific duties to best meet the needs of the store
- Reordered inventory when it dropped below predetermined levels
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Examined merchandise to verify that it was correctly priced and displayed
- Scheduled and led weekly store meetings for all employees
- Increased profits through effective sales training and troubleshooting profit loss areas
- Reported to the district manager regarding all store and staff issues
- Completed profit and loss performance reports
- Trained and developed new associates on POS system and key sales tactics
- Generated repeat business through exceptional customer service
- Conducted store inventories once per month.
Front Desk Attendant
Kanak LLC Americinn of Plover
Plover, WI
09.2010 - 11.2011
- Greeted and welcomed all hotel guests with a smile
- Reviewed account information and charges with guests during check-out
- Resolved service-related problems in a timely manner
- Verified that personal and payment information on guest accounts was accurate and complete
- Solicited feedback through questionnaires to evaluate levels of guest satisfaction.
Store Manager
Champ Sports Foot Locker Retail Incorporation
Camp Hill, PA
08.2004 - 02.2009
- Conducted total store inventories twice a year Generated repeat business through exceptional customer service
- Trained and developed new associates on POS system and key sales tactics
- Completed profit and loss performance reports
- Reported to the district manager regarding all store and staff issues
- Scheduled and led weekly store meetings for all employees
- Examined merchandise to verify that it was correctly priced and displayed
- Hired, trained and evaluated personnel in sales and marketing
- Instructed staff on appropriately handling difficult and complicated sales
- Assigned employees to specific duties to best meet the needs of the store
- Counted cash drawers and made bank deposits
- Interviewed job candidates and made staffing decisions.
Store Manager
KFC Franchise James Bratley
Ashland, WI
05.2002 - 08.2004
- Carefully interviewed, selected, trained and supervised staff
- Correctly calculated inventory and ordered appropriate supplies
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Led and directed team members on effective methods, operations and procedures
- Prepared for and executed new menu implementations
- Effectively managed payroll and timekeeper, including completion of the proper paperwork for new hires and terminations
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Education
Management Certificate - Ashland
WITC Ashland
05.1999
Marketing and Business Management - WI, Superior
University of Wisconsin
Skills
- Client and vendor relations
- Scheduling
- Customer service
- Excellent communication abilities
- Issue resolution
- Marketing skills
- Outstanding people skills
- Data Entry
- Sales expertise
- Recordkeeping
Timeline
Sales Coordinator
Pritchard Commerical
09.2019 - Current
Customer Service Representative
The Dimensional Group
10.2018 - 08.2019
Customer Service Representative
Woodharbor Custom Cabinetry
05.2016 - 09.2018
Line Worker
Winnebago Industries
10.2013 - 04.2016
Bartender/Waitress
Rookies Incorporation
09.2012 - 05.2013
Store Manager
Michigan Sporting Goods Distributors Incorporation
10.2010 - 06.2012
Front Desk Attendant
Kanak LLC Americinn of Plover
09.2010 - 11.2011
Store Manager
Champ Sports Foot Locker Retail Incorporation
08.2004 - 02.2009
Store Manager
KFC Franchise James Bratley
05.2002 - 08.2004
Management Certificate - Ashland
WITC Ashland
Marketing and Business Management - WI, Superior
University of Wisconsin
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