Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Timeline
Generic

Erica Woodard-Ford

Hamlet,NC

Summary

Dynamic professional with military background and extensive experience in insurance sales at The Ford Agency. Proven track record in customer support and documentation review, enhancing client satisfaction and retention. Proficient in Salesforce CRM and relationship management, consistently surpassing performance targets in high-pressure environments.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Life Insurance Agent

The Ford Agency
Rockingham, NC
09.2021 - Current
  • Interpreted insurance plans across health care, government, and private sectors.
  • Educated clients on life insurance products and benefits.
  • Answered inquiries about products and resolved claims-related questions.
  • Verified documentation and eligibility of benefits for clients.
  • Maintained accurate client files to ensure compliance and accessibility.
  • Monitored complex insurance regulations to provide informed guidance.
  • Assisted with various administrative support tasks as required.

Dispatch Manager, Transportation, Storage, and Distribution Managers

Ford Transportation and Dispatch Services
Rockingham, NC
03.2021 - Current
  • Oversaw distribution, storage, and transportation activities in alignment with organizational standards and legal requirements.
    Coordinated logistics functions to ensure seamless operations within regulatory frameworks.
    Directed planning efforts for logistics processes to enhance efficiency and reduce delays.
    Implemented procedures to maintain compliance with government regulations across all logistics activities.
  • Coordinated daily dispatch operations to ensure timely delivery schedules.
  • Managed communication between drivers, customers, and warehouse staff effectively.

Material Handler, Laborers and Freight, Stock, and Material Movers, Hand

Cascades Holding US Inc
Wagram, NC
03.2019 - 03.2021
  • Manually move freight, stock, or other materials or perform other general labor. Includes all manual laborers not elsewhere classified.

Care Giver

Home Health Aides
Albemarle, NC
06.2018 - 02.2019
  • Assisted clients with daily personal tasks, including bathing and dressing.
  • Assisted clients with daily living activities and personal care needs.
  • Performed housekeeping duties, such as laundry, dishwashing, and vacuuming.
  • Organized client schedules and coordinated appointments effectively.
  • Arranged transportation for medical visits and community outings.
  • Shop for groceries and prepared meals according to dietary needs.
  • Engaged clients in social activities to foster community connections.
  • Provided basic health services, including monitoring pulse and temperature as permitted by state regulations.
  • Supported clients with prescribed exercises and medication administration.

Resident Care Staff, Personal Care Aides

Premiere Services of the Carolinnas
Albermarle, NC
02.2017 - 08.2018
  • Assist the elderly, convalescents, or persons with disabilities with daily living activities at the person's home or in a care facility. Duties performed at a place of residence may include keeping house (making beds, doing laundry, washing dishes) and preparing meals. May provide assistance at non-residential care facilities.

Project Coordinator, Architectural and Engineering Managers

Lowes Home Improvement
Laurinburg, NC
07.2014 - 09.2015
  • Architectural and engineering managers plan, coordinate, and direct activities in architectural and engineering companies. Duties Architectural and engineering managers typically do the following:
  • Make detailed plans for the development of new products and designs
  • Lead research and development teams that produce new products, processes, or designs
  • Check the technical accuracy of their team's work
  • Ensure the soundness of methods their staff uses
  • Coordinate work with other teams and managers
  • Propose budgets for projects and programs
  • Determine staff, training, and equipment needs
  • Hire, assign, and supervise staff.

Milwork Specialist, Assemblers and Fabricators, All Other

Lowes Home Improvement
Rockingham, NC
05.2012 - 07.2014
  • Read and interpreted schematics and blueprints for accurate assembly.
  • Utilized hand tools and machines to assemble various components.
  • Conducted quality control checks to ensure product integrity.
  • Collaborated with designers and engineers during product development processes.

Paraprofessional, Teaching Assistants, Preschool, Elementary, Middle, and Secondary School, Except Special Education

Lets Talk Educational Ctr
Rockingham, NC
07.2010 - 08.2012
  • Teacher assistants work under a teacher's supervision to give students additional attention and instruction. Duties Teacher assistants typically do the following:
  • Reinforce lessons presented by teachers by reviewing material with students one-on-one or in small groups
  • Enforce school and class rules to help teach students proper behavior
  • Help teachers with record keeping, such as tracking attendance and calculating grades
  • Help teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
  • Help supervise students in class, between classes, during lunch and recess, and on field trips.

Storekeeper 3rd Class, Logisticians

US Navy Dept
Charlotte, NC
05.2002 - 02.2006
  • Logisticians analyze and coordinate an organization's supply chain-the system that moves a product from supplier to consumer. They manage the entire life cycle of a product, which includes how a product is acquired, distributed, allocated, and delivered.
  • Duties Logisticians typically do the following:
  • Manage the logistical aspects of a product's life cycle from design to disposal
  • Direct the allocation of materials, supplies, and products
  • Develop business relationships with suppliers and clients
  • Understand clients' needs and know how to meet them
  • Design strategies to minimize the cost or time required to transport goods
  • Review logistical functions and identify areas for improvement
  • Propose improvements to management and customers.

Education

Associate of Arts -

Richmond Community College
Hamlet, NC
05-2017

High School Diploma -

Richmond Sr High School
Hamlet, NC
05.2002

Skills

  • Supervising experience
  • Documentation review
  • Manufacturing expertise
  • Customer support
  • Data analytics
  • Communication skills
  • Organizational skills
  • Negotiation techniques
  • Military background
  • Insurance sales
  • Supply chain management
  • Freight logistics
  • Outside sales strategies
  • Technical support
  • Microsoft Office proficiency
  • Business analysis
  • Forklift operation
  • Jira project management
  • Time management
  • Salesforce CRM
  • SaaS solutions
  • Sales techniques
  • Packaging processes
  • Transportation management systems expertise
  • Customer relationship management (CRM)
  • Typing proficiency
  • Relationship management strategies
  • Procurement processes
  • Work environment analysis and program design for safety and health improvement

Certification

  • First Aid Certification, 10/21 to 10/26
  • Driver's License, 10/21 to 10/26
  • Life Insurance License, 09/21 to 10/25
  • Insurance Producer License, 09/21 to 10/25
  • Life & Health Insurance License, 09/21 to 10/25

Personal Information

Willing To Relocate: Anywhere

Languages

English
Professional

References

References available upon request.

Timeline

Life Insurance Agent

The Ford Agency
09.2021 - Current

Dispatch Manager, Transportation, Storage, and Distribution Managers

Ford Transportation and Dispatch Services
03.2021 - Current

Material Handler, Laborers and Freight, Stock, and Material Movers, Hand

Cascades Holding US Inc
03.2019 - 03.2021

Care Giver

Home Health Aides
06.2018 - 02.2019

Resident Care Staff, Personal Care Aides

Premiere Services of the Carolinnas
02.2017 - 08.2018

Project Coordinator, Architectural and Engineering Managers

Lowes Home Improvement
07.2014 - 09.2015

Milwork Specialist, Assemblers and Fabricators, All Other

Lowes Home Improvement
05.2012 - 07.2014

Paraprofessional, Teaching Assistants, Preschool, Elementary, Middle, and Secondary School, Except Special Education

Lets Talk Educational Ctr
07.2010 - 08.2012

Storekeeper 3rd Class, Logisticians

US Navy Dept
05.2002 - 02.2006

Associate of Arts -

Richmond Community College

High School Diploma -

Richmond Sr High School

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