Erica Wooster
Marana,AZ
Summary
Dynamic and results-driven professional with extensive experience ,Proven ability to enhance efficiency through innovative problem-solving and effective scheduling coordination. Skilled in pallet jack operation, fostering teamwork, and maintaining high-quality standards, ensuring customer satisfaction and operational excellence.
Overview
13
13
years of professional experience
Work History
Lead Warehouse Associate
Arizona Uniform
06.2024 - 04.2025
- Facilitated open communication with team members to resolve conflicts and address concerns, fostering a positive work environment that promoted collaboration and accountability.
- Achieved high levels of customer satisfaction through timely fulfillment of orders while maintaining strict quality control measures throughout the entire supply chain process.
- Increased overall efficiency by identifying areas of improvement within processes and recommending appropriate changes or technological upgrades.
- Optimized warehouse organization by implementing efficient storage solutions and space-utilization techniques.
Store Manager
SUBWAY®Restaurants
08.2022 - 06.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Warehouse Inventory Production Specialist
Raytheon
09.2018 - 08.2021
- Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
- Delivered quality products with effective use of control procedures and good inspection skills.
- Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes and higher-quality end products.
- Maintained equipment in good working order by checking settings and operation, troubleshooting problems, and completing basic repairs.
Customer Service Representative
Comcast
04.2015 - 04.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Afni Call Center
05.2012 - 10.2015
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
Desert View High School
Tucson, AZ05-2007
Skills
- Pallet jack operation
- Stock rotation
- Scheduling coordination
- Performance improvement
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
Timeline
Lead Warehouse Associate
Arizona Uniform
06.2024 - 04.2025
Store Manager
SUBWAY®Restaurants
08.2022 - 06.2024
Warehouse Inventory Production Specialist
Raytheon
09.2018 - 08.2021
Customer Service Representative
Comcast
04.2015 - 04.2018
Customer Service Representative
Afni Call Center
05.2012 - 10.2015
High School Diploma -
Desert View High School
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