Erica Yang

Driven professional with a proven track record in customer service and technical support, including expertise in Microsoft Excel and active listening. Excelled at National Insurance Inspection Services by enhancing customer satisfaction through efficient report generation and service policy development. Demonstrated exceptional teamwork and problem-solving skills, significantly contributing to team success and operational efficiency. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.