ERICA YOUNG
Mental Health Social Worker
Phoenix,Arizona
Summary
Dedicated Mental Health Social Worker with collaborative approach to patient care and skill development. Results-oriented patient advocate with personalized care program planning and execution. Detailed and process-oriented instructional designer with 10 years of experience building tailored programs for diverse individuals.
Overview
11
11
years of professional experience
Work History
Mental Health Associate
Maricopa County Sheriff Office
04.2024 - Current
- Complete bio-psychosocial assessments, suicide risk assessments, and other clinical forms
- Provide individual and group psycho-education and crisis intervention services
- Coordinate with the multi-disciplinary team regarding patient care
- Develop and coordinate patient discharge/re-entry plans
- Obtain relevant treatment records, and coordinate care with family members, community providers, and others relevant to the patient's care and community re-entry plan
- Maintain and update a list of community resources to support the patient's transition and re-entry back to the community, including civil commitment procedures, RBHA services, and criminal justice processes.
Hospice Social Worker
Alaga Hospice
10.2023 - Current
- Provide psychosocial care of patients and families
- Perform psychosocial assessments within five (5) days of admission visit
- Develop Plan of Care (POC) update, and revise as necessary for appropriate care no less than every 15 days
- Provide supportive counseling and crisis management to the individual and family within the Social Worker’s scope of practice.
Social Worker
Panoramic Health
07.2022 - 10.2023
- Provides education and referrals to appropriate resources
- Assists with keeping or obtaining insurance coverage
- Assists patients with understanding their rights and responsibilities
- Provides supportive counseling
- Assists in informing patients of the importance of treatment participation
- Provides Advanced Directives education.
Outpatient Therapist/PT
New Freedom Ops, LLC.
11.2021 - 11.2022
- Gather data from the client and other sources; analyze and interpret the data to identify client strengths, weaknesses, and needs
- Collaborate with the client to develop treatment plans, identifying and prioritizing problems, goals, and treatment methods
- Provide individual and group counseling
- Provide clients and their families with information about substance abuse, co-occurring disorders, treatment, recovery, and anger management
- Crisis management – Respond to client needs during extreme distress or emergencies
- Maintain client confidentiality and high ethical and professional standards
- Prepare for and participate in individual and group supervision and clinical staff meetings
- Managed a floating caseload.
Psychology Associate
Centurion
12.2020 - 04.2022
- Provides direct mental services to the behavioral caseload population housed in special mental health units, or in general population, under the oversight if the ASPC Psychologist or Lead Psychology Associate who coordinates unit-based mental health programs
- Coordinates treatment planning to include each patient and the treatment team and review each patient’s treatment plan according to ADC requirements
- Provides individual treatment that assists patient’s toward achievement of their goals
- Provides psychoeducational education/programming
- Provides crisis intervention services as needed or requested
- Works effectively with nursing staff, the Faculty Health Administrator, and other staff to provide quality mental health care, and performs other duties as assigned
- Assists in the preparation and maintenance of medical records pertaining to patient mental health care
- Provides assigned duties in compliance with Centurion’s ADC-approved clinical practice guidelines, polices, and procedures
- Communicates with other healthcare staff and custody staff in general population and other facilities as required and appropriate to provide continuity care, as well as with community-based agencies and other criminal justice agencies related to re-entry plans upon transfer of custody or release.
Crisis Hotline Therapist
CENTENE Corporation
06.2020 - 06.2021
- Answer incoming telephone calls and triage behavioral health need
- Document calls and actions using standard computer software application
- Provide resource and education to non-licensed behavioral health staff
- Schedule and make follow up calls to provide care facilitation
- Promote recovery concepts and inspire hope
- Work with other internal and external agency personnel to meet callers' needs
- Provide professional assessments, interventions within scope of relevant licensure
- Provide information and behavioral health education to callers.
Case Manager 2
State of Arizona/ DDD
09.2019 - 06.2020
- Develop rapport and maintaining regular contact with disabled clients
- Assessing the need for supportive services and/or make modifications to reporting options
- Develop safety planning and service referrals for disabled clients
- Attend Psychiatric Case Management (PRC) meeting(s) when a case is presented involving a disabled/mental health client
- Using initiative, experience, and judgement to manage and complete ongoing assignments.
Alternative School Social Worker
Mesa Public Schools
01.2017 - 09.2018
- Interview students and parents to discuss issues related to non-attendance and develop a plan of action
- Assist the school in following school board regulations for excessive absences and truancy; attend student support team meetings and court intervention
- Develop and implement professional development training for educational staff and parents, as requested
- Provide individual and/or group counseling in response to school-wide crises
- Respond to referrals requesting verification of residence
- Ensuring confidential handling and maintenance of all written, electronic and verbal communication related to students and families
- Participate in professional development activities aimed at current trends and best practices for the provision of comprehensive school social work service
- Created the L.E.A.D Canvas and Parent training to reduce substance abuse
- Facilitates the Parent L.E.A.D training presentation.
Suicide Prevention Hotline Therapist
EMPACT LA FRONTERRA-SPC
08.2015 - 05.2017
- Provides services on suicide prevention (or preventing a person from harming someone) via telephone
- Offers supportive counseling to help people with other extremely stressful or overwhelming situations and frequently advocates for the patients on their behalf
- Assists clients who are homeless, grieving, those who have been diagnosed with a serious illness or people struggling with psychological disorders and stress
- Refers clients to outside organizations, such as hospitals or mental health clinics, for ongoing mental health treatment or services
- Ensuring confidential handling and maintenance of all written, electronic and verbal communication related to all incoming calls
- Performs immediately, yet calmly, to crisis situations and quickly builds rapport with callers
- Demonstrates compassion and understanding for people dealing with potentially life-threatening situations
- Maintains professional boundaries and able to effectively manage high levels of stress
- Participated in the identification and correction of system issues.
Medical Social Worker
Rehab Without Walls
02.2015 - 10.2015
- Provided support and training in monitoring and development of life skills training programs, all leading to increased independence and participation in community life
- Assisted clients in obtaining information government funds, education, or treatment
- Secured information such as medical, psychological, and social factors contributing to client's situation, and evaluates these and client's capacities
- Helped patient and family through individual or group conferences regarding plans for meeting needs, and aids client to mobilize inner capacities and environmental resources to improve social functioning.
Forensic Psychiatric Social Worker
Arizona State Hospital
11.2014 - 08.2015
- Provided education to patients, family members and significant others regardung inpatient care
- Organized community service on behalf of beneficiaries, developed and coordinated procedures for use of these services by related staff
- Provided consultation to professional staff within the state of Arizona/ Veteran hospitals and to community providers, concerning clinical assessment findings
- Ensuring confidential handling and maintenance of all written, electronic and verbal communication related to psychiatric patients
- Provided crisis intervention managemnet as needed or required.
Nephrology Social Worker
Avondale Dialysis Clinic
10.2013 - 11.2014
- Completed psychosocial assessment (appropriate to patient type and reason for referral) to assist team in development of a care plan
- Provided education/consultation to client/family, treatment team and community
- Maintained timely documentation according to procedures and guidelines
- Integrated practice and institutional expectations
- Conducted crisis intervention on an as needed basis.
Education
Master of Public Administration - undefined
Arizona State University
Phoenix, AZ08.2016
Master of Psychology - undefined
Arizona State University
Phoenix, AZ05.2013
Master of Social Work - undefined
Capella University
Minneapolis, MN07.2011
Bachelor of Science, Criminal Justice - undefined
University of Maryland
Adelphi, MD05.2009
Skills
- Behavior Modification
- Safety hazard detection
- Patient Observation
- Psychosocial Assessments
- Crisis Intervention Management
Military Experience
U.S. Air Force, 1998, 2005, Honorable Discharge
Affiliations
National Association of Social Workers
Timeline
Mental Health Associate
Maricopa County Sheriff Office
04.2024 - Current
Hospice Social Worker
Alaga Hospice
10.2023 - Current
Social Worker
Panoramic Health
07.2022 - 10.2023
Outpatient Therapist/PT
New Freedom Ops, LLC.
11.2021 - 11.2022
Psychology Associate
Centurion
12.2020 - 04.2022
Crisis Hotline Therapist
CENTENE Corporation
06.2020 - 06.2021
Case Manager 2
State of Arizona/ DDD
09.2019 - 06.2020
Alternative School Social Worker
Mesa Public Schools
01.2017 - 09.2018
Suicide Prevention Hotline Therapist
EMPACT LA FRONTERRA-SPC
08.2015 - 05.2017
Medical Social Worker
Rehab Without Walls
02.2015 - 10.2015
Forensic Psychiatric Social Worker
Arizona State Hospital
11.2014 - 08.2015
Nephrology Social Worker
Avondale Dialysis Clinic
10.2013 - 11.2014
Master of Public Administration - undefined
Arizona State University
Master of Psychology - undefined
Arizona State University
Master of Social Work - undefined
Capella University
Bachelor of Science, Criminal Justice - undefined
University of Maryland
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