Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Erica Young

San Leandro,CA

Summary

20years of customer service and administrative experience in fast pace industries

Overview

22
22
years of professional experience
1
1
Certification

Work History

Self Employed

All_Thingzz_Girlie
San Leandro, CA
09.2010 - Current

Ordering inventory, shipping and receiving, invoicing, customer service

Office admin/project coordinator

Helix Electric
Oakland, CA
08.2021 - 12.2024
  • Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
  • Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
  • Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
  • Coordinated office events such as team-building activities, holiday parties, and client meetings
  • Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
  • Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
  • Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
  • Served as a liaison between clients/customers/vendors/contractors/internal teams ensuring smooth execution of projects
  • Issued subcontracts/purchase orders/ monthly billings/ collect project payment

Front Office Coordinator

Collective impact
San Francisco Bay Area, CA
07.2016 - 05.2017
  • Managed front desk operations, including greeting visitors, answering phone calls, and directing inquiries to appropriate staff members
  • Maintained a professional and welcoming reception area, ensuring a positive first impression for all guests
  • Assisted with administrative tasks such as data entry, filing documents, and preparing correspondence
  • Handled incoming and outgoing mail distribution in a timely manner
  • Managed office supplies inventory by monitoring stock levels and placing orders when necessary
  • Maintained accurate records of visitor logs ensuring compliance with security protocols
  • Assisted with AR/AP duties within Quickbooks

Election Clerk

City and County of San Francisco
San Francisco, CA
09.2003 - 03.2015
  • Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval
  • Entered and verified data accurately into company database, ensuring data integrity
  • Maintained confidentiality and security of sensitive information by following established protocols
  • Maintained voter rows for 400,000 voters
  • Imported records from DMV and other various government agencies

Education

High school diploma or GED - undefined

Skills

  • Construction administrative experience
  • Multi-line phone systems
  • Data entry
  • Google Workspace
  • Office experience
  • Microsoft Excel
  • Project coordination
  • Clerical experience
  • Word processing
  • Project management
  • Computer literacy
  • Computer skills
  • Microsoft Excel
  • English
  • Typing
  • Interpersonal skills
  • Microsoft Outlook
  • Appointment scheduling
  • Attention to detail
  • Computer operation
  • Administrative experience
  • Accounting
  • Microsoft Teams
  • Accounts receivable
  • Restoration industry experience
  • Sales order data entry
  • Contracts
  • Customer support
  • Phone etiquette
  • Customer communication
  • Organizational skills
  • Microsoft Office
  • Teamwork
  • QuickBooks
  • Windows
  • QuickBooks Online
  • Project planning
  • Accounting support
  • Project task coordination
  • Productivity software
  • Client interaction via phone calls
  • Front desk
  • Invoice data entry
  • Grammar Experience
  • Filing
  • Databases
  • Microsoft Word
  • Construction project closeout
  • Cash register
  • Accounts payable management
  • Construction
  • Time management
  • Customer service
  • Technical Proficiency

Certification

Driver's License

Timeline

Office admin/project coordinator

Helix Electric
08.2021 - 12.2024

Front Office Coordinator

Collective impact
07.2016 - 05.2017

Self Employed

All_Thingzz_Girlie
09.2010 - Current

Election Clerk

City and County of San Francisco
09.2003 - 03.2015

High school diploma or GED - undefined

Erica Young