Erica Faith Lactaoen
Honolulu,Hawaii
Summary
Dynamic and dedicated professional with experience at Stepping Stones Academy, skilled in effective communication and classroom preparation. Proven ability to enhance student engagement and safety while fostering positive relationships. Committed to continuous improvement and adept in CPR and first aid, ensuring a supportive learning environment.
Overview
4
4
years of professional experience
Work History
Teacher’s Aide
Stepping Stones Academy
Honolulu
06.2024 - Current
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
Host/To-go/Cashier/Server
The Boiling Crab
Salt Kakaako
06.2021 - 09.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Waipahu High School
WaipahuSkills
- Effective communication
- Relationship building
- Positive attitude
- Classroom preparation and maintenance
- CPR and first aid
- Calm and patient demeanor
Accomplishments
- 2018 &2019 1st place “Waipahu’s Got Talent” Winner
- 2nd place Female Solo Vocalist winner of 2019 Brown Bag’s To Stardom
- Featured on KHON2’s segment “Remember My Name, You’ll Be Seeing It”
Timeline
Teacher’s Aide
Stepping Stones Academy
06.2024 - Current
Host/To-go/Cashier/Server
The Boiling Crab
06.2021 - 09.2024
Waipahu High School