Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Erica Lange

Decatur,IL

Summary

Ambitious and self-motivating quality manager with over 15 years of working on and leading quality and technical teams globally. My experience offers a strong background in complex technical tasks, customer satisfaction and effective communication. I am passionate about supporting a culture of quality dedicated to continuous learning, establishment of best practices and standardization and challenge.

Overview

18
18
years of professional experience

Work History

Divisional Quality Food Safety Manager

ADM
09.2020 - Current
  • Provide leadership, support and guidance to ensure food safety and quality requirements are met and promote a quality culture focus.
  • Mandated compliance to regulatory, customer and corporate standards and assist in food safety audits.
  • Manage, plan, assess, implement and continuously improve written quality and food safety programs and procedures.
  • Collaborate with cross-functional quality leadership to set goals and quality improvement plans to drive improvement.
  • Develop and monitor metrics to support quality through standardized reporting applications and dashboards.

Process and Product Steward

ADM
09.2019 - 09.2020
  • Understanding of regulations and current regulatory climate for product line.
  • Compose, own and manage product statements for compliance and customer distribution.
  • Technical oversite for quality related matters for the product line.
  • Support internal teams and training.
  • Direct interaction with existing and potential customers.
  • Manage specifications for products.
  • Provide counsel to multi-functional teams that develop, produce, market, sell, transport and store products.

Technical/Quality Assurance Manager

ADM
04.2017 - 11.2019
  • Lead customer quality direct reports in providing quality support for nutrition and health and wellness product line.
  • Accountable for setting team expectations of enhancing brand equity through excellence in all customer quality activities, such as complaint handling, quality and supplier agreements and customer questionnaire/portals.
  • Assist direct reports in partnering with cross-functional sales and commercial teams in communicating technical and product details to customers.
  • Monitor direct reports to ensure the handling of customer, commercial and sales requests meets defined expectations, aiming for high level of customer satisfaction.
  • Demonstrate and support the interaction between our team and customers, manufacturing facilities, warehouse and other internal departments.
  • Ensure timely communication and follow through, both internal and external, for key account concerns.
  • Participate in and lead customer facing meetings and events.
  • Provide training/guidance to handle customer expectations with customer-centric mindset.

Technical/Quality Assurance Representative

ADM
06.2005 - 03.2017
  • Supported one of the largest and growing product portfolios in the Nutrition/Health and Wellness platform.
  • Build, manage and enhance customer relationships by communicating with customer base on all facets of quality details, including product specifications, analytical details, questionnaires and product quality issues.
  • Liaison between the customer and technical sales, research and development and application development.
  • Complete customer questionnaires, specification reviews and supplier agreements.
  • Assisted production and plant quality teams in root cause analysis to determine corrective actions.
  • Communicate directly with the customer upon initiation of a customer complaint through final response.
  • Part of the superuser team to implement SalesForce for tracking customer complaints and requests.
  • Subject matter expert for Non-GMO compliance for soy protein products.

Education

Bachelor of Science - Biology

Millikin University
Decatur, IL

Master of Science - Curriculum And Instruction

Illinois State University
Bloomington, IL

Skills

  • Strategic Leadership
  • Regulatory Compliance
  • Specification Writing
  • Research and Reporting
  • Standards Development
  • Training and Coaching Skills

Hobbies

  • Group Fitness Instructor
  • Running
  • Golf
  • Landscaping/ Yard Work
  • Traveling
  • Social Events

Timeline

Divisional Quality Food Safety Manager

ADM
09.2020 - Current

Process and Product Steward

ADM
09.2019 - 09.2020

Technical/Quality Assurance Manager

ADM
04.2017 - 11.2019

Technical/Quality Assurance Representative

ADM
06.2005 - 03.2017

Bachelor of Science - Biology

Millikin University

Master of Science - Curriculum And Instruction

Illinois State University

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Erica Lange