Erica (Niki) Pierce
Pearl,MS
Summary
Results-driven individual with expertise in team leadership and customer interaction. Known for exceptional attention to detail and ability to manage high-volume operations. Ready to leverage skills to enhance service quality and operational efficiency.
Overview
9
9
years of professional experience
Work History
Barista/Catering Manager
Mocha Mugs
Flowood, Mississippi
03.2020 - Current
- Coordinated large-scale catering operations, ensuring seamless service for over 500 guests during events.
- Prepared and served a variety of coffee beverages to customers.
- Interacted with customers to enhance service experience and provide tailored recommendations.
- Created complex, hand-crafted beverages based upon customer preferences.
- Operated espresso machines and grinders to ensure consistent beverage quality.
- Maintained cleanliness and organization of the service area and equipment.
- Managed morning rush of customers daily, providing efficient and calm customer service under pressure.
- Maintained calm demeanor during high-volume periods and special events.
- Assisted in training new baristas on standard operating procedures.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Described menu items to customers and suggested products based on stated preferences.
- Assisted in the preparation of baked goods including muffins, cookies, and scones.
- Followed health, safety and sanitation guidelines to exceed regulatory expectations.
- Managed inventory levels for coffee supplies and ingredients effectively.
- Coordinated logistics for large deliveries to maintain inventory levels across multiple locations. and distributed to multiple locations.
- Placed orders with suppliers for necessary products for daily operations.
- Created invoices and reached out to clients for payment.
- Designed and implemented promotional displays that increased visibility and engagement for special events and promotions.
- Designed and created monthly boards to advertise new specials.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
Shift Leader
Back Yard Burgers- Ms
Flowood, Mississippi
03.2018 - 07.2019
- Led team to achieve daily sales goals through strategic collaboration and motivation.
- Supervised team members during peak service hours to maintain efficient operations and enhance customer satisfaction.
- Resolved customer complaints promptly, contributing to a positive dining experience and customer retention.
- Trained new employees on food safety protocols and customer service standards to improve team readiness and service quality.
- Ensured compliance with health regulations and cleanliness standards.
- Maintained optimal inventory levels to support uninterrupted service. and restocked supplies.
- Checked cash drawer balances during shifts to ensure accuracy. during opening and closing shifts for accuracy.
- Ensured secure handling of cash amounts up to $6,000 for financial integrity.
After-School Tutor
Sam Atkinson
Pearl, Mississippi
08.2017 - 05.2019
- Guided students in developing critical thinking and problem-solving techniques for academic success.
- Enhanced students' homework and study skills, creating a positive learning environment.
- Inspired academic and behavioral growth through personalized feedback and encouragement.
- Provided support to students in completing homework assignments during tutoring sessions.
- Modified teaching methods in response to student challenges and feedback to improve understanding.
- Communicated regularly with parents about student progress and tutoring sessions.
- Maintained a safe, respectful, and distraction-free learning space during tutoring sessions.
Education
Associate of Science - Chemistry
Hinds Community College
Pearl, MS04-2026
Skills
- Food safety
- Inventory management
- POS systems
- Menu memorization
- Cash handling
- Upselling
- Customer service
- Team leadership
- Effective communication
- Attention to detail
- Time management
- Organization
- Problem solving
- Closing duties
- Professional demeanor
- Graphic design
Timeline
Barista/Catering Manager
Mocha Mugs
03.2020 - Current
Shift Leader
Back Yard Burgers- Ms
03.2018 - 07.2019
After-School Tutor
Sam Atkinson
08.2017 - 05.2019
Associate of Science - Chemistry
Hinds Community College