Sean Thomas Gardner
Humble,TX
Summary
Seasoned Catering Manager with passion for creating quality food experiences. Skilled at managing employees and organizing large-scale events, including weddings and banquets. Well-known for delivering excellent dishes and customer service, resulting in business growth.
Experienced with managing all facets of catering operations, from menu development to event execution. Utilizes strategic planning and vendor negotiations to enhance service quality and cost-efficiency. Strong understanding of team coordination and customer satisfaction to deliver memorable culinary experiences.
Professional catering expert with knack for elevating dining experiences and delivering exceptional hospitality. Deep understanding of menu planning, vendor management, and event coordination, ensuring seamless service from start to finish. Proven ability to foster collaboration and adapt to dynamic event needs, consistently achieving remarkable results. Well-versed in food safety standards and customer relationship management.
Energetic [Job Title] with [Number] years of experience offering quality food services. Team leader focused on coaching staff and solving problems involving kitchen efficiency, inventory and customer satisfaction. h aveSaved through exceptional budget management.
Efficient Catering Manager with extensive knowledge of All types of dining and leadership. Service-centric event planner and client advocate dedicated to service excellence. Innovative and quick problem solver with outstanding eye for detail and organized scheduling.
Dynamic Catering Manager with over 20 plusyears in service industry starting at the bottom and making my way up. of experience in leadership roles. Skilled motivator dedicated to streamlining day-to-day operations with eye on larger profit goals. Outstanding attention to detail and high standards for smooth event outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Catering Manager/Chef/ Mobile Liquor Services
Top Hat Catering
03.2008 - Current
- Worked with chefs to plan menus according to client needs and budgets.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
- Initiated marketing strategies that effectively increased brand visibility and attracted new clients.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Negotiated competitive pricing with suppliers, resulting in reduced operational costs for the company.
- Secured high-profile contracts, expanding company's market presence and reputation.
- Adapted to changing market trends, keeping service offerings fresh and competitive.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled payment collection and payroll of employees.
- Maintained stringent budget controls, maximizing profitability without sacrificing quality.
- Boosted event success with meticulously planned menus tailored to diverse client preferences.
- Cultivated relationships with venue managers, broadening network and opportunities for business growth.
- Ensured compliance with all health and safety regulations, maintaining impeccable record.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
- Developed strong vendor relationships, securing cost-effective contracts and improving overall service quality.
- Collaborated with clients to understand their vision, translating it into memorable events that exceeded expectations.
- Leveraged technology for better communication and coordination, resulting in smoother event management.
- Handled catering scheduling, ordered food and planned events.
- Streamlined kitchen operations, ensuring timely preparation and delivery of high-quality dishes.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process.
Bar Manager/ Head of Security
Cactus Moon/ Club 494/Sterling Room
03.2005 - 11.2015
- Designed effective evacuation procedures for various emergency scenarios, ensuring minimal confusion or delay during real-life situations.
- Continuously improved bar operations by staying current on industry trends and incorporating relevant best practices into daily routines.
- Improved employee retention rates by offering ongoing professional development opportunities, fair compensation packages, and promoting from within when possible.
- Maintained compliance with local regulations by conducting regular safety audits and addressing any identified issues promptly.
- Addressed and resolved customer complaints promptly, turning potentially negative situations into positive outcomes.
- Increased customer satisfaction through consistently providing high-quality service and maintaining a clean, welcoming environment.
- Managed staff recruitment, training, and scheduling to ensure optimal coverage during peak hours.
- Ensured smooth operations during busy periods by effectively managing front-of-house and back-of-house teams simultaneously.
- Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.
- Streamlined communication between security staff, improving response times to potential threats.
- Implemented advanced surveillance systems, resulting in improved monitoring capabilities both on-site and remotely.
- Conducted thorough investigations into reported incidents, leading to the identification of perpetrators and prevention of future occurrences.
- Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.
- Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.
- Facilitated internal security awareness training sessions for all employees, fostering a culture of vigilance within the organization.
- Contributed to a significant reduction in workplace accidents by promoting adherence to established safety protocols and procedures.
- Managed a team of security personnel, providing training and development opportunities to ensure their consistent growth and effectiveness.
- Improved employee safety by conducting thorough background checks on all new hires prior to granting them access privileges.
- Coordinated emergency evacuation drills and exercises and developed and improved emergency procedures.
- Maintained compliance with local, state, and federal regulations by staying current on industry standards and best practices.
- Spearheaded cybersecurity initiatives to protect sensitive company data from breaches or unauthorized access attempts.
- Established measures, metrics, thresholds and targets to drive performance in alignment with security and other business strategies.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Oversaw budget allocation for security department expenditures, maximizing efficiency while maintaining high-quality service provisions.
- Enhanced overall security by implementing comprehensive risk assessments and security audits.
- Collaborated with local law enforcement agencies to strengthen partnerships and enhance overall safety in the community.
- Developed and executed comprehensive emergency response plans, ensuring swift action during crises.
- Responded quickly and effectively to security breaches or incidents, mitigating potential damage and ensuring prompt resolution.
- Coordinated with other departments within the organization to develop integrated approaches towards mitigating risks across multiple areas.
- Reduced incidents of theft and vandalism by establishing strict access control measures for employees and visitors.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Safeguarded company assets by implementing comprehensive loss prevention strategies and closely monitoring financial transactions for discrepancies.
- Established strong relationships with vendors, resulting in reliable deliveries of quality products at competitive prices.
Bar Manager-Head of Security/ Bartender/cook
Catus Moon/ Club 494/Sterling Room
03.2001 - 11.2015
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Enhanced team productivity through effective scheduling and task delegation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Maintained up-to-date knowledge of industry trends and competitor offerings to stay ahead of the curve in the market space.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Coordinated themed nights attracting different demographics expanding overall clientele.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Boosted customer satisfaction by implementing innovative bar management strategies.
- Collaborated with kitchen team for seamless integration of food and beverage offerings.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Increased revenue with creative marketing initiatives and promotional events.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Implemented strict hygiene and safety protocols, ensuring safe environment for both staff and patrons.
- Upgraded point of sale systems for faster order processing and billing, reducing wait times for customers.
- Engaged with community on social media, enhancing bar's online presence and attracting younger demographic.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Conducted competitive analysis to stay ahead of trends, adapting offerings to meet market demands.
- Organized charity events, boosting community engagement and bar visibility.
- Pioneered loyalty program, increasing repeat business and customer loyalty.
- Streamlined bar operations by adopting more efficient scheduling system, reducing staff overtime.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Developed marketing strategies to attract wider customer base, increasing foot traffic during off-peak hours.
- Improved bar layout for better customer flow and comfort, increasing seating capacity and satisfaction.
- Monitored financial reports to identify and address areas of concern, improving financial health.
- Fostered positive work atmosphere, reducing staff turnover rates.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Elevated customer satisfaction with introduction of customer feedback system, addressing concerns promptly.
- Led training sessions for new staff, improving service quality and team cohesion.
- Negotiated with suppliers to secure more favorable pricing, enhancing profit margins.
- Enhanced supplier relationships, ensuring timely delivery of high-quality products.
- Enhanced team performance through regular reviews and constructive feedback, fostering culture of excellence.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
High School Diploma -
Humble High Scool
Humble, TX05-2004
Skills
- Food safety
- Catering management
- Catering consultation
- Kitchen staff leadership
- Food and beverage sales
- Catering sales orders
- Teamwork
- Event planning proficiency
- Scheduling staff
- Delegating assignments and tasks
- Teamwork and collaboration
- Reliable and responsible
- Safe food handling
- Customer service
- Kitchen equipment operation and maintenance
- Problem-solving
- Problem-solving abilities
- Time management
- Collaboration and teamwork
- Multitasking
- Excellent communication
- Monitoring food preparation
- Cash handling
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Operational efficiency
- Time management abilities
- Food preparation
- Health and safety regulations
- Food safety compliance
- Food plating and presentation
- Fire safety regulations
- Customer satisfaction
- Decision-making
- Money handling
- Team collaboration
- Active listening
- Effective communication
- Critical thinking
- Problem-solving aptitude
- Operations management
- Adaptability
- Reliability
- Restaurant operations
- Sales and marketing
- Professionalism
- Managing reservations and large parties
- Interpersonal skills
- Calm and pleasant demeanor
- Recruitment and hiring
- Strategic planning
- Team building
- Crisis management
- Analytical thinking
- Purchasing
- Work Planning and Prioritization
- Coaching and mentoring
- Sanitation standards
- Menu supervision
- Staff leadership
- Marketing
- Marketing initiatives
- Portion control
- Staff scheduling
- Menu development
- Staff supervision
- Inventory management
- Vendor negotiation
Certification
Constantly certified TABC ,food handlers/managers permits.
Even have mobile liquor service and have a LIQUOR LICENSE. That I can use to grant temp. permits for clients and venues through TABC.
Have been in every position through over 24 years of service in the Service industry experience, and being a manager and owning our own businesses for up to over 30 yeares now.
Languages
English
Full Professional
Timeline
Catering Manager/Chef/ Mobile Liquor Services
Top Hat Catering
03.2008 - Current
Bar Manager/ Head of Security
Cactus Moon/ Club 494/Sterling Room
03.2005 - 11.2015
Bar Manager-Head of Security/ Bartender/cook
Catus Moon/ Club 494/Sterling Room
03.2001 - 11.2015
High School Diploma -
High School Diploma -
Humble High Scool
Community Supervision and Corrections Department
Harris County, 49 San Jacinto St, Houston, Texas, 77002, Agency Phone Number: Cheryl Gomez, Agency Contact Person: 346-286-5168, The following individual has been referred to your agency to complete their court ordered community service restitution hours by this Department., Hours to complete: 16.00, Volunteer Name: SEAN THOMAS GARDNER, SPN Number: 02187176, Offense Description: UNL CARRYING WEAPON, SKILLS:, COMMENTS: 8 hours, If there are any problems with this referral please call CHERYL GOMEZ at the phone number listed above., WARNING TO CSR AGENCIES AND PARTICIPANTS:, PARTICIPANTS: It is PROHIBITED for participants to offer gifts, goods, money, and/or personal favors to agency staff in exchange for community service hours.