Erica R Walters
Memphis,TN
Summary
Organized Assistant Program Coordinator with experience in managing multiple projects, facilitating communication between different departments, and supporting program development. Notable strengths include problem-solving abilities, team collaboration skills, and adaptability to changing situations. Have made significant contributions to streamlining processes and enhancing overall program effectiveness in previous roles.
Overview
10
10
years of professional experience
Work History
Assistant Program Coordinator
Shelby Residential and Vocational Services
Memphis, TN
09.2021 - Current
- Performs administrative duties and staff assistance for a variety of programs and services
- Organizes activities to encourage clients interest, participation, and involvement in the community
- Generates monthly summaries outlining key activities completed within each program.
Tax Advisor
H&R Block
Memphis, TN
11.2017 - 04.2024
- Maintained records of previous year's filings for comparison purposes during current year preparation efforts.
- Created spreadsheets detailing assets, expenses, deductions, and income used in preparing returns.
- Identified potential deductions and credits applicable to each client's return.
Client Service Representative
Jackson Hewitt
Memphis, TN
01.2015 - 01.2017
- Provided customer service support to clients in a timely and efficient manner.
- Participated in training sessions and workshops related to customer service best practices.
- Performed administrative tasks such as filing documents and responding to emails.
Education
Bachelor of Science - Business Administration And Management
Strayer University
Memphis, TN05-2015
Skills
- Problem solving
- Attention to detail
- Effective communication skills
- Critical thinking skills
Timeline
Assistant Program Coordinator
Shelby Residential and Vocational Services
09.2021 - Current
Tax Advisor
H&R Block
11.2017 - 04.2024
Client Service Representative
Jackson Hewitt
01.2015 - 01.2017
Bachelor of Science - Business Administration And Management
Strayer University