Ericasimone Grear
Jersey City,United States
Summary
Dedicated Security Site Supervisor consistently optimizes performance, procedures and training effectiveness by evaluating current protocols and developing strategic improvements.History includes leading teams, training new employees and administering security operations. Well-versed in report writing, document management and schedule maintenance. Focused and industrious manager with in-depth experience in residential settings. Forward-thinking and detail-oriented manager with adaptable approach to solving routine and complex daily problems.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
Allied Universal Security Services
09.2021 - Current
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
Mail Processing Clerk
United States Postal Service
10.2017 - 04.2020
- Used automated mail processing equipment to sort and collate mail
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed
Customer Care Agent
HELLOFRESH
09.2015 - 07.2017
- Effectively managed a high-volume of inbound and outbound customer calls
- Resolved service, pricing and technical problems for customers by asking clear and specific questions
- Defused volatile customer situations calmly and courteously
- Identified chronic customer issues by creating and maintaining customer complaint log
Customer Service Supervisor
Lowes
07.2013 - 09.2015
- Identified individual development needs with appropriate training
- Adhered to all confidentiality requirements at all times
- Investigated and resolved customer inquiries and complaints in an empathetic manner
Customer Service
Home Depot
09.2010 - 07.2013
- Provided an elevated customer experience to generate a loyal clientèle
- Answered product questions with up-to-date knowledge of sales and store promotions
- Communicated all store initiatives and promotions to customers to generate return business
- Communicated with vendors regarding back order availability, future inventory and special orders
Food Service/Customer Service
Big Brothers
06.2009 - 09.2010
- Earned management trust by serving as a key holder, responsibly opening and closing store
- Communicated with vendors regarding back order availability and future inventory
- Trained kitchen staff on proper use of equipment, food handling, and portion sizing
Cashier
Burlington Coat Factory
09.2004 - 06.2009
- Operated a cash register for cash, check and credit card transactions
- Stocked and replenished merchandise according to store merchandising layouts
- Priced merchandise, stocked shelves and took inventory of supplies
Education
High School Diploma -
William L Dickinson
01.2010
Skills
- Client relations management
- Workflow management
- Data integrity
- Physical stamina
- Access Control
- Risk Analysis
- Emergency Response
Certification
Sora
Timeline
Security Site Supervisor
Allied Universal Security Services
09.2021 - Current
Mail Processing Clerk
United States Postal Service
10.2017 - 04.2020
Customer Care Agent
HELLOFRESH
09.2015 - 07.2017
Customer Service Supervisor
Lowes
07.2013 - 09.2015
Customer Service
Home Depot
09.2010 - 07.2013
Food Service/Customer Service
Big Brothers
06.2009 - 09.2010
Cashier
Burlington Coat Factory
09.2004 - 06.2009
High School Diploma -
William L Dickinson