Ericbert Vasquez
60-23 83rd St Middle Village ,NY
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Extremely motivated to build a career and demonstrate a strong and effective work ethic. "Whatever the mind can conceive and believe can achieve"
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Bodyshop Internship
Pristine Auto Body Shop
03.2024 - Current
- Coordinated with technicians to identify needed parts quickly, minimizing downtime for repairs or maintenance work.
- Assisted in maintaining accurate documentation pertaining to warranty claims submitted by customers or vendors.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Collaborated closely with estimators to ensure accurate pricing on all repair jobs.
- Maintained strong relationships with insurance companies, facilitating smooth claims processing.
Service Advisor
Silver Star Mercedes-Benz
12.2023 - Current
- Drove organizational growth by attracting new clients through targeted marketing efforts, tailored product offerings, and exceptional client service.
- Consistently exceeded sales targets while maintaining exceptional client service standards.
- Coordinated with contractors, appraisers, and other professionals to ensure seamless transactions and high-quality client service.
- Supported agents with administrative tasks, resulting in better client service and overall time management.
Service Advisor
Paragon Honda Motors
01.2016 - 07.2023
- Diagnosed vehicle issues and recommend repairs to clients
- Assisted customer by looking up product information, inventory, and pricing
- Familiar with labor guides to provide estimates to clients (Honda labor guide)
- Maintained records of customer interactions and transactions
- Assisted with scheduling appointments for service work to be performed on vehicles
- Tracked customer requests, comments, problems, issues and resolutions within designated systems
- Developed strong relationships with customers by providing exceptional customer service
- Upsold additional products or service when appropriate
- Promptly responded to customer inquiries via phone, email or in person
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures
- Participated in ongoing training activities related to automotive technology advancements
- Demonstrated knowledge of advanced diagnostic equipment used in the shop
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions
- Researched coverages under warranties and determined requirements for coverage
- Examined records and papers to verify warranty and service contract coverage
- Submitted warranty claims Collected deposits or payments and arranged for billing
- Mentored junior team members and managed employee relationships.
Education
High School Diploma -
George Washington High School
New York, NY 09.2010 - 06.2014
No Degree - Writing Professional English Emails
Georgia Institute of Technology
Atlanta, GA 05.2001 -
Skills
- Fluent in Spanish
Customer Retention
Cost Estimating
Multitasking
Sales Expertise
Complaint Resolution
Proficient Computer Skills
Money Handling Abilities
Client Rapport
Professional Telephone Demeanor
Certification
Licensed-Independent Adjuster # 1810973
Timeline
Bodyshop Internship
Pristine Auto Body Shop
03.2024 - Current
Service Advisor
Silver Star Mercedes-Benz
12.2023 - Current
Licensed-Independent Adjuster # 1810973
08-2023
Service Advisor
Paragon Honda Motors
01.2016 - 07.2023
High School Diploma -
George Washington High School
09.2010 - 06.2014
No Degree - Writing Professional English Emails
Georgia Institute of Technology
05.2001 -
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