Eric Sessoms
Rocky Mount,NC
Summary
Diligent professional with background in providing exceptional support and resolving technical issues. Demonstrated ability to streamline processes, enhancing user satisfaction and operational efficiency. Proven skills in troubleshooting and customer service, ensuring seamless user experiences.
Overview
7
7
years of professional experience
Work History
Platform Support Specialist
Fidelity
Durham, NC
07.2022 - Current
- Provided technical support for software applications, enhancing user experience and satisfaction.
- Resolved customer inquiries efficiently, improving response times and service quality.
- Collaborated with cross-functional teams to streamline communication and processes.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
Senior Benefits Consultant
GoHealth
Charlotte, NC
07.2021 - 06.2022
- Developed comprehensive benefits strategies enhancing employee engagement and satisfaction.
- Led cross-functional teams to implement innovative health benefit solutions, improving overall program efficiency.
- Streamlined benefits enrollment processes, reducing administrative burdens and improving user experience.
- Conducted regular audits of benefit programs, ensuring alignment with regulatory requirements and internal policies.
- Ensured compliance with federal, state, and local regulations by maintaining up-to-date knowledge of relevant laws and updating internal policies accordingly.
- Conducted regular audits of benefit plan offerings to identify areas for improvement or cost savings opportunities.
Sales Development Representative
Avalara
Durham, NC
01.2019 - 07.2021
- Generated and qualified prospective leads in order to build up sales departments' pipeline
- Exceeded consistently daily, weekly, and monthly metrics working to be consistent top performer in company
- Manage and track progress and activity using Salesforce
- Executed new business opportunities by setting up introductory calls with targeted businesses
- Managed over 50-60 calls per day
- Used product knowledge to reach out to potential customers and educate on value propositions.
- Engaged potential customers through targeted outreach and effective communication strategies.
- Developed and maintained comprehensive knowledge of Avalara's products and services to enhance client interactions.
Education
HIGH SCHOOL DIPLOMA -
Rocky Mount High School
Rocky Mount, NCSkills
- Customer Support
- Active Listening
- Time Management
- Account Management
- Microsoft Office
- Client Relationships
- Multitasking Strengths
- Verbal and Written Communication
- Microsoft Word
- Highly professional
- Interpersonal skills
- Active listening
- Customer service
- Technical assistance
- Problem-solving
Timeline
Platform Support Specialist
Fidelity
07.2022 - Current
Senior Benefits Consultant
GoHealth
07.2021 - 06.2022
Sales Development Representative
Avalara
01.2019 - 07.2021
HIGH SCHOOL DIPLOMA -
Rocky Mount High School