Kyle Lease
Vancouver
Summary
Dedicated professional with a strong background in customer support and CRM management. Proven ability to coordinate cross-departmental efforts to resolve complex issues while creating user training resources that improve customer engagement and retention.
Overview
3
3
years of professional experience
Work History
Platform Support Specialist
Subsplash
Vancouver
01.2024 - Current
- Documented support interactions to enhance knowledge base in Intercom ticketing system.
- Maintained knowledge of product updates and troubleshooting techniques.
- Coordinated with other departments to address complex customer issues.
- Developed user training materials and FAQ documents to improve customer self-service resources.
- Tested software releases to ensure functionality and reliability before production deployment.
Sales Development Representative
Subsplash
Vancouver
01.2023 - 01.2024
- Generated qualified leads through targeted outreach and communication strategies, contributing to sales pipeline growth.
- Utilized CRM systems to track interactions and manage lead data, ensuring accurate records and follow-up actions.
- Engaged with prospects via phone, email, and social media platforms daily.
- Scheduled meetings with high-potential leads for sales representatives, facilitating the progression of sales opportunities.
Charles Schwab Cup Intern
Pga Tour
Phoenix
08.2023 - 12.2023
- Assisted in event coordination for PGA Tour tournaments and activities.
- Assisted with event planning, support and execution of virtual and in-person engagements.
- Supported marketing efforts through social media content creation and management.
- Managed inventory of promotional items for events and outreach programs.
Education
BBA - Sports Management
Grand Canyon University
Phoenix, AZ12-2023
Skills
- CRM management
- Customer relationship management
- Ticketing systems
- Troubleshooting techniques
- Platform monitoring
- User training development
Timeline
Platform Support Specialist
Subsplash
01.2024 - Current
Charles Schwab Cup Intern
Pga Tour
08.2023 - 12.2023
Sales Development Representative
Subsplash
01.2023 - 01.2024
BBA - Sports Management
Grand Canyon University