- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Backpacking and Hiking
- Auto Repair/Restoration
- Outdoor Recreation
- Train Travel
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
Erich A. Coleman
Starkville,MS
Summary
My ultimate goal is to lead, inspire, and impact growth in the Behavioral Health Care Industry. I aspire to someday learn and lead the day-to day operations of a behavioral health care facility which in turn will assist with impacting it's culture that will ultimately increase long term value and shareholder’s supremacy. My efforts are to continue to seek education and seek new information in order to keep up with the ongoing evolution in the behavioral healthcare industry that would provide stability, growth and an informed decision-making ability in a vast market.
I am a knowledgeable behavioral healthcare professional with proven history of leading high-performing teams and executing strategic initiatives that drive organizational growth. Successfully directed cross-functional projects that resulted in significant process improvements and operational efficiencies. Demonstrated leadership and communication skills in fostering collaborative environments and delivering impactful results.
Also, I am a Dedicated behavioral healthcare Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
28
28
years of professional experience
Work History
Risk Management/Performance Improvement Director
Diamond Grove Center
Louisville, MS
07.2015 - Current
- Chairman for Service Excellence Committee while serving as the Service Excellence Facilitator, Committee of The Whole Chairman, Performance Improvement Chairman.
- Chairman for the Patient Safety Council, LOSS Control Manager Member of Safety Committee.
- Regulatory Compliance Officer.
- Behavioral Management System (Crisis Prevention Instructor) (Enhanced) version.
- Trained as a Handle with Care Instructor as well.
- I have worked independently to learn, oversee and implement the Risk Management Plans, Performance Improvement Plans, Gap Analysis, Workplace Violence Prevention plans/programs and Fall prevention program.
- As the Risk Manager I have a broad responsibility to protect the hospital's assets from loss.
- Risk management activities have included but may not be limited to a general knowledge of facility insurance programs, interfacing with the corporate risk management department, corporate legal, and outside legal representatives, and administering the UHS TERM Program on a day-to-day basis, managing and analyzing risk management data, conducting risk management educational programs, for all hospital employees, complying with risk management related standards by accrediting and regulatory agencies and all mandated reporting agencies with the objective of enhancing patient safety, promoting patient safety, quality care, and minimizing loss to protect the assets of the facility.
- Also, as the Risk Manager I hold the responsibility for coordinating the loss control efforts and advising management and administration on all potential sources of loss and for making recommendations to minimize or eliminate exposure.
- The structure and functions as Risk Management Director have been designed for me to comply with guidelines and standards of TJC, CMS, other regulatory agencies, and the Universal Health Services TERM Program.
- Ensures appropriate and timely reporting of occurrences by maintaining a Healthcare Peer Review Reporting.
- As the Performance Improvement Director, the hospital data is collected from all departments monthly and is submitted in as Quality Assurance Data and is also collected and submitted upstream to the Assistant Vice President of Performance Improvement.
- As the risk manager the data is collected for the hospital’s CEO’s Quarterly Board of Governors Minutes, Monthly Operations Report ,and Medical Executive Committee.
- (Occurrence notification system); enters incidents into the MIDAS Database.
- As well as Oversees and implements Policy and Procedures manuals to reflect current and updated accredited and regulatory standards.
- Collects and screens all reports.
- Analyzes and trends data for completeness of Facility Dashboard, Performance Indicators, Quality of Care Dashboard, and Mental Health Outcomes.
- Refers occurrences for follow-up to appropriate department or medical committee; ensures that all Level III/IV are referred to the Peer Review Committee.
- Receives immediate and concurrent reporting of adverse patient outcomes identified by the PI processes.
- Performs risk surveys and inspects patient care areas in concert with hospital's safety (EOC) program committee objectives.
- Conduct daily and weekly camera audits, daily walk through(s), and in-person audits for patient safety and provide a leadership presence throughout the facility.
- Drives patient satisfaction survey score results.
- Investigates and follows state requirements for reporting of abuse, elopements, etc.
- Conducts and initiates Root Cause Analysis, Probable Claims reports.
- Assist in development of corrective action plans to correct and clear identified deficiencies cited in DRM, CMS, MSDH, DOM, MFCU and JCAHO surveys as well as entrance and exit interviews.
- On boards all employees, contract employees, and physicians upon new-hire and conducts monthly in-services.
- Knowledgeable of Patient Rights and Psychiatric Mental Health Standards of Care and treats all patients with dignity and respect in a consistent and caring manner.
- On call 24/7 with a developed understanding of the need for the maintaining of appropriate confidentiality at all times when interacting with patient’s families, visitors, employees and all other contacts.
- Coordinates and collects evidence-based outcomes for the facility’s viability and reliability.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Store Manager
Highpoint Grocery
Louisville, MS
01.1998 - 01.2017
- Manager of my family-owned convenient store.
- Provided the management of a daily hot-bar, ensuring that shelves were stocked with up-to-date products, display counters were complete and professional, providing security surveillance, loss prevention, and daily inventory and providing up-to-date ledgers of all deposits and sales, while providing a pleasant environment for all customers.
Mental Health Specialist/Lead Mental Health Specialist
Diamond Grove
Louisville, MS
12.2006 - 07.2015
- Demonstrated expertise in mental health promotion and maintenance of high-quality comprehensive patient care.
- Demonstrated knowledge of problem solving as evidence through accurate assessment, effective intervention and resolution of problems as they occur on the unit and communicating all issues to the charge nurse along with sharing the process with other staff.
- Coordinating and leading group activities for the mental health on the PRTF thirty bed program.
- Worked as a consultant while serving as an LMHS to impact and change the culture of four PSI now UHS owned facilities in Hopkinsville Kentucky, Chattanooga Tennessee, Dothan Alabama, and Reno Nevada.
Program Coordinator
Community Counseling Services
Starkville, MS
03.2001 - 10.2005
- Supervised a staff of 5 and interns as well as forty plus clients on a daily basis.
- Adequately and appropriately responding to adult client and employee needs at all times.
- Coordinating community outreach activities and encouraging clients to use community resources.
- Facilitator of departmental meeting within the agency, encouraging employees to maintain complete client confidentiality at all times.
- Served as an agency liaison with community and other officials in aiding community resources.
- Provided guidance/counseling for staff and clients, conducts exit interviews for supervised staff and participates in formal hiring associated with Human Resource issues.
- Formulated a budget and ordering for the program as to keep the unit’s operating to meet and exceed consumer needs.
Mental Health Specialist
Diamond Grove Psychiatric Hospital
Louisville, MS
03.2000 - 03.2001
- Direct care staff monitoring of assigned patients by the charge nurse.
- Conducted groups and assisted with the training of oncoming staff to the program during new hire.
- At times assisted the charge nurse with consulting and investigating issues within the assigned shift.
Shift Supervisor, SNIP Unit
Community Counseling Services
Starkville, MS
09.1998 - 03.2000
- Supervised shift for adolescent group home for males.
- Ensured that patients’ whereabouts were always known, patients had completed all daily tasks, all patients’ chores were completed, and patient’s medication had been dispensed.
- Ensured that all staff was in their designated positions and that all documentation was complete at the end of the shift, including that all irregularities during shift were reported directly to the program coordinator.
Education
MASTER OF BUSINESS ADMINISTRATION -
Ashford University
San Diego, California04.2019
Bachelor of Arts And Science - Educational Psychology
Mississippi State University
Starkville, MS05.1999
LIBERAL ARTS - undefined
HOLMES COMMUNITY College
Goodman, MS05.1994
Skills
- Leadership
- Negotiating
- Interpersonal skills
- Conflict resolution
- Collaboration
- Microsoft Word
- Excel
- PowerPoint
- Internet usage
- Risk intelligence
- Decision making
- Financial protection
- Reputational protection
- Business value enhancement
- Business culture enhancement
- Relationship building
- Verbal and written communication
- Staff development
- Rules and regulations
- Legal and regulatory compliance
- Crisis management
- Corporate communications
- Business administration
- Employee development
Affiliations
- Freemason
- (Mississippi Chapter) American College of Healthcare Professionals
- Mississippi Hospital Association
Interests
Timeline
Risk Management/Performance Improvement Director
Diamond Grove Center
07.2015 - Current
Mental Health Specialist/Lead Mental Health Specialist
Diamond Grove
12.2006 - 07.2015
Program Coordinator
Community Counseling Services
03.2001 - 10.2005
Mental Health Specialist
Diamond Grove Psychiatric Hospital
03.2000 - 03.2001
Shift Supervisor, SNIP Unit
Community Counseling Services
09.1998 - 03.2000
Store Manager
Highpoint Grocery
01.1998 - 01.2017
LIBERAL ARTS - undefined
HOLMES COMMUNITY College
MASTER OF BUSINESS ADMINISTRATION -
Ashford University
Bachelor of Arts And Science - Educational Psychology
Mississippi State University
Honors And Affiliations
- Magna Cum Laude Ashford University
- American College of Healthcare Executives (Member) #1293591
- Mississippi Healthcare Executive Inaugural Mentorship Program