Erich Quinn
Newton,MA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing exceptional service.
Overview
15
15
years of professional experience
Work History
Client Services Coordinator
Legacy Wealth, LLC
Boston, MA
07.2021 - Current
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
- Collaborated with cross-functional teams to ensure seamless delivery of services to clients.
- Assisted in the development of training materials for new staff, resulting in faster onboarding and reduced learning curve.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
Baseball Coach
Route 2 Athletics
Arlington Ma
11.2023 - Current
- Improved team performance by developing comprehensive practice plans and focusing on individual player development.
- Designed training programs for pitchers, improving accuracy and consistency in their performances.
- Implemented advanced video analysis techniques to identify areas of improvement for players, resulting in higher batting averages and fielding success rates.
- Assisted athletes in setting personal goals and provided guidance on how to achieve them through tailored training sessions.
Foreman
R.A. Franchi Corp
Newton, MA
01.2010 - 08.2019
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Established clear priorities and production quality standards.
- Verified completed projects met approved time, quality and cost estimates.
- Checked equipment to determine if maintenance was required.
- Reworked positions and workflow based on individual abilities and production targets.
- Maintained zero site accidents and lost work days for 10 years.
- Set and revised production schedules to meet changing demands.
Substitute Teacher, K-12
Newton Public Schools
Newton, Massachusetts
09.2008 - 09.2010
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
Education
Bachelor of Arts - Criminal Justice
Bridgewater State University
Bridgewater, MAHigh School Diploma -
Newton North High School
Newtonville, MASkills
- Time Management
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Needs Assessment
- Establishing Contacts
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Client Needs Assessment
- Conflict Resolution Skills
- Opportunity Identification
- Client Correspondence
- Customer Retention
Timeline
Baseball Coach
Route 2 Athletics
11.2023 - Current
Client Services Coordinator
Legacy Wealth, LLC
07.2021 - Current
Foreman
R.A. Franchi Corp
01.2010 - 08.2019
Substitute Teacher, K-12
Newton Public Schools
09.2008 - 09.2010
Bachelor of Arts - Criminal Justice
Bridgewater State University
High School Diploma -
Newton North High School