Erich Quinn
Newton,MA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing exceptional service.
Overview
15
15
years of professional experience
Work History
Client Services Coordinator
Legacy Wealth, LLC
07.2021 - Current
- Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
- Streamlined processes for improved efficiency in managing client requests and inquiries.
- Collaborated with cross-functional teams to ensure seamless delivery of services to clients.
- Assisted in the development of training materials for new staff, resulting in faster onboarding and reduced learning curve.
- Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
- Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.
Baseball Coach
Route 2 Athletics
11.2023 - Current
- Improved team performance by developing comprehensive practice plans and focusing on individual player development.
- Designed training programs for pitchers, improving accuracy and consistency in their performances.
- Implemented advanced video analysis techniques to identify areas of improvement for players, resulting in higher batting averages and fielding success rates.
- Assisted athletes in setting personal goals and provided guidance on how to achieve them through tailored training sessions.
Foreman
R.A. Franchi Corp
01.2010 - 08.2019
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Established clear priorities and production quality standards.
- Verified completed projects met approved time, quality and cost estimates.
- Checked equipment to determine if maintenance was required.
- Reworked positions and workflow based on individual abilities and production targets.
- Maintained zero site accidents and lost work days for 10 years.
- Set and revised production schedules to meet changing demands.
Substitute Teacher, K-12
Newton Public Schools
09.2008 - 09.2010
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
Education
Bachelor of Arts - Criminal Justice
Bridgewater State University
Bridgewater, MAHigh School Diploma -
Newton North High School
Newtonville, MASkills
- Time Management
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Needs Assessment
- Establishing Contacts
- Upbeat and Positive Personality
- Efficient and Detail-Oriented
- Client Needs Assessment
- Conflict Resolution Skills
- Opportunity Identification
- Client Correspondence
- Customer Retention
Timeline
Baseball Coach
Route 2 Athletics
11.2023 - Current
Client Services Coordinator
Legacy Wealth, LLC
07.2021 - Current
Foreman
R.A. Franchi Corp
01.2010 - 08.2019
Substitute Teacher, K-12
Newton Public Schools
09.2008 - 09.2010
Bachelor of Arts - Criminal Justice
Bridgewater State University
High School Diploma -
Newton North High School
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