Summary
Overview
Work History
Education
Skills
Timeline
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Erich Quinn

Newton,MA

Summary

Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing exceptional service.

Overview

15
15
years of professional experience

Work History

Client Services Coordinator

Legacy Wealth, LLC
07.2021 - Current
  • Enhanced client satisfaction by promptly addressing and resolving concerns through effective communication.
  • Streamlined processes for improved efficiency in managing client requests and inquiries.
  • Collaborated with cross-functional teams to ensure seamless delivery of services to clients.
  • Assisted in the development of training materials for new staff, resulting in faster onboarding and reduced learning curve.
  • Developed strong relationships with clients by providing exceptional customer support and maintaining open lines of communication.
  • Coordinated with internal departments to resolve any issues that impeded client success, facilitating smooth operations and increased satisfaction levels.

Baseball Coach

Route 2 Athletics
11.2023 - Current
  • Improved team performance by developing comprehensive practice plans and focusing on individual player development.
  • Designed training programs for pitchers, improving accuracy and consistency in their performances.
  • Implemented advanced video analysis techniques to identify areas of improvement for players, resulting in higher batting averages and fielding success rates.
  • Assisted athletes in setting personal goals and provided guidance on how to achieve them through tailored training sessions.

Foreman

R.A. Franchi Corp
01.2010 - 08.2019
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Established clear priorities and production quality standards.
  • Verified completed projects met approved time, quality and cost estimates.
  • Checked equipment to determine if maintenance was required.
  • Reworked positions and workflow based on individual abilities and production targets.
  • Maintained zero site accidents and lost work days for 10 years.
  • Set and revised production schedules to meet changing demands.

Substitute Teacher, K-12

Newton Public Schools
09.2008 - 09.2010
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
  • Supervised lunchroom and recess activities.

Education

Bachelor of Arts - Criminal Justice

Bridgewater State University
Bridgewater, MA

High School Diploma -

Newton North High School
Newtonville, MA

Skills

  • Time Management
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Needs Assessment
  • Establishing Contacts
  • Upbeat and Positive Personality
  • Efficient and Detail-Oriented
  • Client Needs Assessment
  • Conflict Resolution Skills
  • Opportunity Identification
  • Client Correspondence
  • Customer Retention

Timeline

Baseball Coach

Route 2 Athletics
11.2023 - Current

Client Services Coordinator

Legacy Wealth, LLC
07.2021 - Current

Foreman

R.A. Franchi Corp
01.2010 - 08.2019

Substitute Teacher, K-12

Newton Public Schools
09.2008 - 09.2010

Bachelor of Arts - Criminal Justice

Bridgewater State University

High School Diploma -

Newton North High School

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Erich Quinn