ERIC J. BURBO
Grand Isle,USA
Summary
Disciplined security professional experienced in enforcing safety protocols, protecting property and monitoring suspicious activity. Possesses excellent communication and customer service skills. Dedicated to providing safe and secure environments for clients and employees.
Overview
12
12
years of professional experience
Work History
Federal Law Enforcement Officer
US Customs Border Protection
01.2024 - Current
- Provided specific and constructive feedback and instruction to agents.
- Educated agents on tips and tricks for improving customer experiences, scene control, and conflict resolution strategies.
- Oversaw Number United States Branch law enforcement officers.
- Examined spending and developed strategies to save Number% from $Amount annual budget.
- Gathered evidence and served as witness in court proceedings.
- Managed processes and procedures to streamline operations and improve efficiency.
- Coordinated with other agencies during multi-jurisdictional investigations.
- Prepared reports, kept investigation records, and maintained all case-related paperwork.
Security Officer
University of Vermont Medical Center
10.2023 - Current
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Performed routine checks of doors, windows, and gates for security breaches.
- Patrolled assigned areas on foot or in a vehicle to monitor safety and security of personnel and property.
- Observed, reported and documented suspicious activities to management.
- Prepared detailed reports of security incidents and investigations.
- Maintained daily logs of all activity occurring on the premises.
- Enforced safety and security regulations to protect property and personnel.
- Performed routine checks of fire alarms, door locks, lighting systems and surveillance equipment for proper functioning.
- Conducted regular inspections of the facility to identify potential hazards or security risks.
- Maintained and securely retained series of keys, controlling access to locked areas.
- Monitored and authorized entrance of vehicles or people to keep property secure.
- Responded quickly to emergency situations using sound judgment to resolve issues promptly.
- Secured exits and entrances at end of operations, controlling access to building.
- Interacted courteously with public while maintaining order at large gatherings and events.
- Responded to alarms by investigating and assessing situation.
- Wrote comprehensive incident reports and conducted thorough investigations.
- Monitored security camera footage and reviewed daily reports from alarm systems.
- Assisted employees with various tasks including lockouts, escorts and lost items retrieval.
- Investigated suspicious activity or possessions to safeguard assets and protect employees and guests.
- Escorted and observed guests and employees, maximizing safety and protection.
- Checked surveillance cameras to identify disruptions or unlawful acts.
- Implemented effective crowd control measures during special events or emergencies.
- Investigated incidents such as theft, vandalism, trespassing and other violations of company policy.
- Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors.
- Operated company vehicles to patrol large sites.
- Escorted individuals to specified locations to provide guidance and personal protection.
- Provided personal escorts to personnel and visitors upon request.
- Provided security services for high-profile events and secured premises against unauthorized access.
- Assisted people in health crises by administering first aid or calling emergency medical services.
- Actively participated in drills designed to test emergency response protocols.
- Compiled detailed reports summarizing findings from investigations.
- Analyzed data gathered from security sources to detect any irregularities or inconsistencies.
- Coordinated closely with local law enforcement agencies during investigations into criminal activity.
- Liaised with law enforcement agencies and local and federal agencies.
- Inspected surveillance equipment and reported maintenance and repair needs.
- Developed strategies for improving overall safety standards within the organization.
- Locked doors and gates of entrances and exits to secure buildings.
- Responded quickly to emergency situations such as fires or medical emergencies in accordance with established protocols.
- Wrote reports of daily irregularities to describe and document property damage and presence of unauthorized individuals.
- Called police and fire departments in cases of emergency, such as fire, and presence of unauthorized persons.
- Dispersed homeless, vagrant or loitering persons from property.
- Answered various alarms to investigate disturbances.
- Warned persons of rule infractions and violations and apprehended and evicted violators from premises, using force when necessary.
- Protected evidence or scene of incident for further security investigations.
- Monitored and adjusted air conditioning, furnace and boiler controls to regulate building systems.
- Inspected and adjusted security systems and equipment to detect evidence of tampering.
Security Officer
Paragon Systems
06.2013 - 09.2023
- Drove motor vehicle to transport individuals to specified locations and to provide personal protection.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Conducted regular patrols of key areas to spot and control security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored CCTV cameras and alarm systems for security breaches.
- Responded quickly to emergency situations to assess and deflect issues.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
Education
Firefighter Certification - Firefighting
Vermont Fire Academy
Pittsford, VTDiploma - undefined
Milton High School
Milton, VTLaw Enforcement
Federal Law Enforcement Training Center
Brunswick, GASkills
- Prevention of Unauthorized Entry
- Medical Emergency Response
- Drive Vehicles
- Negotiation
- Preventing Incidents
- Conflict De-Escalation
- Investigative Skills
- Criminal Law
- Cargo and Freight
- Checkpoint Management
- Collaborate with Law Enforcement
- Intruder Response and Removal
- Report Writing
- De-Escalation Techniques
- Weapons
- Train Employees
- Foot and Vehicle Patrol
- Dispatching
- Legible Report Writing
- Assigned Site Patrol
- Security Guard License
- Report Generation
- Tampering Detection
- Fire Safety Regulations
- Security Operations Experience
- Effective Working Relationships
- File and Records Management
- Code Enforcement
- Interior and Exterior Patrol
- Perimeter Patrol
- First Aid and CPR Certified
- Government Security Clearance
- Property Patrol
- Control Crowd
- Facility Protection
- Superb Surveillance Skills
- Surveillance
- Superior Customer Service
- Cooperative Attitude
- Emergency Evacuation
- Troubleshooting
- Critical Thinking
- Inspect Cargo
- Credentialing Process
- Conflict Resolution Techniques
- Investigate Incidents
- Employee and Visitor Screening
- Customer Inquiries
- Premises Patrols
- Firearms Expertise
- Safety and Security
- Criminal Law Knowledge
- Asset Securing
- Detailed Activity Logs
- Screen Personnel
- Speaking
- Theft Prevention Training
- Screening Wands
- Commercial Property
- Security Screening
Education
true
Timeline
Federal Law Enforcement Officer
US Customs Border Protection
01.2024 - Current
Security Officer
University of Vermont Medical Center
10.2023 - Current
Security Officer
Paragon Systems
06.2013 - 09.2023
Firefighter Certification - Firefighting
Vermont Fire Academy
Diploma - undefined
Milton High School
Law Enforcement
Federal Law Enforcement Training Center